Job Description

IT Ops Analyst IV
Pune

-

India
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Role Summary

The IT Ops Analyst IV is responsible for the administration, support, and continuous improvement of the SAP Concur Expense platform (“myExpense”). This role ensures stable system operations, delivers high-quality user support, and drives enhancements that improve efficiency, compliance, and user experience.

You will partner with global stakeholders across Finance, HRIT, Procurement, and external vendors to support integrations, optimize processes, and deliver scalable solutions aligned with business objectives. This position combines system ownership, operational support, and project participation in a dynamic, global environment.

Key Responsibilities

System Administration & Operations

Administer and support the SAP Concur Expense platform, ensuring system stability and performance
Monitor system activity, data integrations, and recurring processes to identify and resolve issues
Manage expense-related data feeds, card integrations, and exception handling
Perform ongoing system maintenance, audits, and operational checks

User Support & Service Management

Provide end-user support through the ServiceNow ticketing system
Troubleshoot and resolve system and process issues in a timely manner
Deliver user training and guidance to improve adoption and compliance
Serve as an authorized support contact with SAP Concur for escalations and system updates

Integrations & Technical Support

Support integrations with ERP systems, Workday, and corporate card providers
Monitor and resolve integration failures and data discrepancies
Assist with onboarding new employee populations, including mergers and acquisitions
Partner with internal IT and external vendors to ensure seamless data flow

Process Improvement & System Enhancements

Identify opportunities to streamline processes and improve system efficiency
Support configuration updates, enhancements, and new feature rollouts
Contribute to automation and continuous improvement initiatives

Reporting & Analytics

Develop and maintain standard and ad hoc reports using Concur Intelligence (Cognos)
Analyze expense data to identify trends, risks, and improvement opportunities
Deliver insights to stakeholders to support decision-making

Project & Change Management

Participate in system implementations, upgrades, and ERP refresh activities
Support testing, validation, and deployment of system changes
Manage and execute change requests through established processes
Contribute to global and regional project initiatives

Governance & Compliance

Ensure adherence to global travel and expense policies
Support audit readiness and maintain compliance with SOX controls
Partner with HRIT and compliance teams to implement controls and improvements

Collaboration & Communication

Work closely with global and regional teams to align processes and priorities
Communicate system updates, enhancements, and policy changes to end-users
Participate in regular team meetings to review performance and improvement opportunities

Required Qualifications

Education

Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field

Experience

3–5+ years of experience in expense management, financial systems, or IT operations
Hands-on experience administering SAP Concur Expense

Technical Skills

Strong knowledge of SAP Concur (Expense required; Request/Travel a plus)
Experience with Workday or similar HRIS platforms
Understanding of ERP integrations and financial systems
Familiarity with IT service management tools (ServiceNow preferred)
Advanced Excel skills for data analysis and reporting

Core Competencies

Strong analytical and problem-solving skills
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment

Communication & Collaboration

Excellent verbal and written communication skills
Proven ability to work effectively with global, cross-functional teams

Compliance Knowledge

Understanding of Sarbanes-Oxley (SOX) controls and audit requirements

Preferred Qualifications

Experience with Concur Intelligence (Cognos) reporting tools
Knowledge of corporate card programs and integrations
Experience in global organizations or shared services environments
Exposure to process automation and continuous improvement methodologies

Why This Role Matters

This role plays a critical part in ensuring seamless global travel and expense operations. By maintaining system integrity, enhancing processes, and improving user experience, you will help drive financial accuracy, compliance, and operational efficiency across the organization.

What You’ll Gain

Exposure to global systems and cross-functional teams
Opportunities to lead process improvements and system enhancements
Hands-on experience with enterprise financial and HR systems
A visible role contributing to operational excellence and transformation initiatives

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