A. 이 직업이 존재하는 이유
     고객이 견적, 비용 견적, 청구 및 수거를 포함한 현장 서비스, 테스트 및 시운전을 요청할 때 애프터서비스 시장 L&M 및 부품 판매를 창출합니다.
     사후 서비스 처리, 보증인 청구, 수수료 할당 및 엔지니어의 사후 판매 작업에 대한 답변은 고객에게 기술 지원, 가격 및 응답 시간을 요청합니다.
     고객의 요청에 대한 응답을 위한 영어 기술

    B. 주요업무:
    1. 애프터 마켓 판매를 위한 L&M 및 부품 판매

    1) L&M, 부품 판매 서비스 견적 제공
    2) 새로운 아이템 코드 생성
    3) ERP 시스템을 사용하여 작업 정보 업로드
    4) BP 등록
    5) 일자리/프로젝트 창출
    6) 서비스 프로세스 관리
    7) 송장/징수
    8) 서비스 완료 후 최종 문서
    9) 현장 서비스를 위한 보안/청구/마진 보고서
    10) 조정 비용
    11) 직장 폐쇄

    2. 시스템 시운전 및 애프터서비스 지원
    1) 엔지니어 스케줄링 관리
    2) 파견 준비(여행 요청, 접근 신청)
    3) 이메일과 전화로 고객 질문에 답변하기
    4) 문서화(PR/PQ, W/O, AS 완료 보고서 등)

    3. 보증 청구 처리 지원
    1) 클레임 수신
    2) 무료 또는 유료 서비스 판정
    3) 필수 구성 요소 구매
    4) 고객에 대한 인바운드 창고 및 배송 부품/엔지니어 

    4. 일반 행정 업무
    1) 시운전/애프터 서비스 지침 수동 제어
    2) 영수증 문서 관리
    3) 타임시트(인건비) 등록
    4) 비PO 요청, ERP에 의한 PO 요청 
    5) 서비스 재고 관리
    6) 서비스를 위한 도구 및 기기 관리

    C. 우대조건
    1. 학력: 대학 졸업  
    2. 유창한 영어 말하기 및 쓰기(영어 자격증(TOEIC, TOEFL 등) 
    3. MS 오피스 엑셀, 워드 및 파워포인트(중간급) 
    4. 소방 및 탐지 시스템과 조선에 대한 지식과 이해

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