ADT Security Services | Johnson Controls

    En ADT Security Services, compañía perteneciente a Johnson Controls y líder indiscutida en soluciones de seguridad a nivel nacional, estamos en búsqueda de un Líder de Empresas Prestadoras de Servicios para integrarse a nuestro equipo de la gerencia Técnica.

    Somos una empresa con una sólida trayectoria, presente en miles de hogares y negocios, reconocida por ofrecer servicios de seguridad confiables y tecnología de vanguardia. Creemos en el talento, la proactividad y las ganas de crecer, por lo que buscamos profesionales apasionados por las ventas o personas motivadas por iniciar una carrera en esta área.

    Propósito del cargo

    Supervisar, auditar y controlar la ejecución técnica de los trabajos realizados por empresas contratistas, asegurando el cumplimiento de los estándares de calidad, seguridad (EHS), SLA y condiciones contractuales definidas por ADT, con el fin de garantizar la excelencia operacional y la satisfacción del cliente.

    Principales responsabilidades

    Gestión y control de empresas contratistas

    • Supervisar en terreno la ejecución de trabajos técnicos realizados por empresas contratistas (instalaciones, mantenciones, reparaciones u otros).
    • Evaluar el desempeño técnico y operativo de las empresas externas según KPI y SLA definidos.
    • Gestionar procesos de selección, homologación y evaluación continua de contratistas.
    • Controlar acreditaciones, certificaciones técnicas y documentación contractual de contratistas.

    Gestión de calidad

    • Ejecutar auditorías técnicas externas e inspecciones en terreno.
    • Verificar el cumplimiento de estándares técnicos, normativas internas y buenas prácticas.
    • Gestionar no conformidades, desviaciones y planes de acción correctivos y preventivos.
    • Controlar y mantener documentación técnica y registros de auditoría.

    Control de indicadores (KPI & SLA)

    • Monitorear indicadores asociados al desempeño de contratistas (calidad, tiempos, reprocesos, reclamos, seguridad).
    • Elaborar reportes de gestión y presentar resultados a la jefatura.
    • Proponer acciones de mejora continua en base al análisis de resultados.

    Seguridad, Salud y Medio Ambiente (EHS)

    • Verificar el cumplimiento estricto de normativas de seguridad, salud ocupacional y medio ambiente por parte de contratistas.
    • Auditar condiciones de seguridad en terreno y uso de EPP.
    • Reportar incidentes, cuasi accidentes y riesgos detectados.
    • Asegurar cumplimiento de políticas EHS corporativas y legislación vigente.

    Relación con áreas internas y clientes

    • Coordinar con áreas internas de Operaciones y Calidad cuando los contratistas interactúan con la operación técnica interna.
    • Verificar el correcto cumplimiento técnico en servicios prestados a clientes, a través del trabajo del contratista.
    • Apoyar la resolución de reclamos técnicos relacionados con servicios ejecutados por terceros.

    Alcance del rol

    • Supervisión externa y control técnico, sin dotación directa a cargo.
    • Alta responsabilidad sobre calidad del servicio, seguridad y cumplimiento contractual.
    • Impacto directo en indicadores operacionales, experiencia del cliente y control de riesgos EHS.

    Requisitos del cargo

    Formación

    • Técnico o Ingeniero en Electrónica, Electricidad, Telecomunicaciones, Automatización o carrera afín.

    Experiencia

    • Mínimo 3 a 5 años de experiencia en operaciones técnicas, supervisión en terreno o control de contratistas.
    • Experiencia comprobable en auditorías técnicas y control de calidad.
    • Deseable experiencia en empresas de seguridad electrónica, alarmas, telecomunicaciones o servicios técnicos.
    • Experiencia en manejo de empresas contratistas
    • Conocimiento en leyes de subcontratacion.

    Conocimientos técnicos

    • Sistemas de seguridad electrónica (alarmas, CCTV, control de acceso).
    • Gestión de KPI y SLA.
    • Normativas de seguridad, salud ocupacional y medio ambiente (EHS).
    • Auditorías técnicas y control documental.
    • Gestión de contratos y proveedores.
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