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Admin and Operations Support Officer
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Onehunga-New Zealand
Competitive salary package and staff benefits
Supportive, inclusive, and values-led team culture
Ongoing training, professional development, and upskilling
The opportunity to make a real impact in a safety‑critical industry
A stable, well-established organisation with long-term career pathways
Champion compliance processes and continuous improvement within Wormald and JCI NZ
Ensure all activities align with agreed processes and business outcomes
Maintain and validate compliance data within Pronto
Identify and suggest process or system improvements, with awareness of business impact
Liaise with Branch Managers to ensure accurate and timely data reviews
Work closely with managers and supervisors to ensure testing routines and results are completed
Provide high‑quality, customer‑focused administrative support
Support Fire business units with data management, reporting, and general administration
Prepare reports and correspondence for internal and external stakeholders
Extract and report client data to support current and future requirements
Collaborate closely with the National Operations Manager
Actively participate in goal setting, performance reviews, and ongoing development
Uphold our Zero Harm EHS culture and Values in Action program
Other duties as required
A qualification in Marketing or Business Administration (preferred, not essential)
At least 3 years’ experience in the building services or a regulated industry
Knowledge of the Building Act and compliance requirements
Experience using Pronto or similar ERP systems (preferred)
Strong Microsoft Word and Excel skills (intermediate–advanced)
Excellent customer service and communication skills
Strong organisational, time management, and problem‑solving skills
The confidence to work with branch networks and operational teams
Negotiation and conflict resolution skills
Fire, security, or building services experience (advantageous, not essential)
You must have the current right to work in New Zealand
Pre‑employment checks will include reference checks, medical assessment, criminal history, and drug & alcohol testing
Build Your Best Future with Johnson Controls (Wormald)
We’re looking for a proactive Admin and Operations Support Officer to join our Onehunga team and play a key role in keeping New Zealand safe.
Wormald, part of Johnson Controls, is New Zealand’s leading fire protection specialist. For 140 years, we’ve protected people and property nationwide with trusted fire and safety solutions. Backed by a global organisation of 117,000+ employees across 150 countries, we offer the stability of an international brand with the heart of a local business.
If you enjoy working in a fast-paced environment where accuracy, compliance, and customer service matter, this could be your next great move.
Why Join Us?
About the Role
Reporting to the Operations Manager, you’ll be a critical link between our customers, branch teams, and Fire business units. This role is ideal for someone who is confident, organised, detail-oriented, and thrives in a regulated environment.
The fire protection industry is governed by strict legislation and standards. Your work will directly support our ability to meet Building Act and compliance requirements, helping ensure the safety of people and property across New Zealand.
Your primary focus will be to ensure Wormald processes are followed and that our compliance and operational data is accurate, current, and reliable.
What You’ll Be Doing
About You
You’re organised, customer-focused, and comfortable juggling multiple priorities. You bring a strong administrative foundation and enjoy working with systems, data, and stakeholders.
Ideally, you will have:
Important Information
Ready to Apply?
If you’re looking for a role where your work genuinely matters and supports the safety of communities nationwide, we’d love to hear from you. Apply now!
For more information, contact Janis Sotelo at janis.sotelo@jci.com
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