What You Will Do As a CCTV Service Engineer working for Sensormatic Solutions, you will play a vital role in delivering high-quality on-site service and technical support across our UK & Ireland customer base. Reporting to the UK&I Field Manager, you will be responsible for the installation, maintenance, and repair of electronic security systems, including CCTV and Electronic Article Surveillance (EAS). You will ensure timely resolution of technical issues, support preventative maintenance programmes, and provide exceptional customer service while maintaining strict adherence to quality and Health & Safety standards in a fast-paced, field-based environment.
Field Coverage: This is a field based role covering Sheffield, Hull, Nottingham area
What We Offer
Competitive salary package
Company vehicle and fuel card
25 days annual leave plus bank holidays
Pension scheme
Life insurance and healthcare options
Structured training and development programmes
Career progression opportunities within a global organisation
Tools, uniform, and technology provided
How You Will Do It
Deliver on-site service, maintenance, and repair across CCTV, EAS, and related technologies
Diagnose and resolve faults across IP/analogue CCTV systems, NVRs, and EAS equipment
Conduct preventative maintenance visits to ensure system reliability and minimise downtime
Install and upgrade security systems in line with company standards and customer requirements
Record all service activity accurately within service management systems
Ensure all tasks are completed within agreed SLAs and operational targets
Provide professional customer support, offering guidance and resolving issues effectively
Liaise with technical support teams and escalate complex issues where required
Maintain company vehicle, tools, and stock to ensure readiness for service delivery
Adhere to all Health & Safety, quality, and regulatory requirements
Support site surveys and provide feedback to internal teams
Identify recurring faults and contribute to continuous improvement initiatives
What We Are Looking For
Required:
Proven experience in a field-based service or installation role within electronic security or a technical environment
Strong technical knowledge of CCTV systems (IP/analogue, NVRs, VMS) and EAS technology
Excellent fault-finding and troubleshooting skills
Good understanding of basic networking principles
Strong communication and customer service skills
Ability to work independently and manage workload effectively
High attention to detail with a commitment to quality and compliance
Proactive and professional approach to service delivery
Full UK driving licence
Preferred:
Relevant technical certifications or industry qualifications
Experience working within retail or large-scale service environments
About Us Sensormatic Solutions, a unit of Johnson Controls, is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world’s leading retail stores. For over 50 years, we have enhanced in-store operations and delivered seamless, personalised shopping experiences while ensuring the safety of hundreds of millions of people. By connecting critical insights across inventory, customers, store teams, and the retail environment, we help businesses protect assets, improve efficiency, and optimise performance throughout the customer journey.