Job Description

Solution Engineer - Controls
Pune

-

IN
Apply now

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

We are a Great Place to Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary
Paid vacation/holidays/sick time
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

What you will do:

You will help build the future of our diagnostics platform that supports our service organization that keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.

Drive customer satisfaction, develop and manage internal customer relationships through a deep understanding of the JCI Services model and the specific support needs of the customer.

You become part of the Controls Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive control services. You will work with a team of other Solution Engineers and analysts with various skill sets including controls diagnostics and analytics. The future will be focused on artificial intelligence and advanced machine learning.

Under minimal supervision, conducts preventive maintenance, and general servicing of Controls (including detailed troubleshooting of Controls). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. Properly completes required service documentation and verbal communication.

How you will do it:

Perform Dashboard reviews, analyze, generate reports and recommendations to branches and customers.
Provide feedback on the serviceability of our connected equipment
Work with the field, help connect BAS
Deploy controls specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking, and service partners supervision with each country served
Compliance: Manage all compliance activities for the Branch/EOC
Operations management
- Ensure procedures are followed and updated as needed, including operations as communication procedures
- Reviews reports generated by others to ensure quality and accuracy.
Collaborate
- Coordinate as needed with the local support center to address issues
- Interface with internal and external customers to prevent and/or mitigate issues
Diagnoses complex Building Automation Systems
Know the portfolio in JCI enabling them to propose opportunities to create incremental value for Customers (internal and external)
Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and or enhancements to existing equipment which would also include opportunities to deliver incremental value through adjacent focus areas (such as IAQ). Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or management changes immediately.
Communicates with customers (internal and external). Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided and outstanding issues and recommends system enhancements, upgrades, and/or replacements.
Adheres to all Johnson Controls and customer safety standards.
Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
Plan, prepare and conduct training for local field offices and other chiller experts where required on remote Building Automation System (BAS) diagnostics, PVT/RDR/OBEM and gather voice of technician feedback for continuous improvement.
Provide inputs, guidance and participate in PVT/ OpenBlue platform roadmap and enhancements in particular on how particular features and functionality will enable greater customer (internal and external) value.

What we look for:

4+ years’ experience within the Building Management Industry, in maintenance, repair, and troubleshooting
Demonstrated knowledge of:
- Best in class Building Automation Systems products
- Install, operate, maintain and modernize IT network technologies
- Digital communication infrastructure, including wireless or LAN networks
Ability to communicate effectively in a multicultural and gender-diverse environment.
Strong problem-solving skills
Proven experience in remote service delivery in the building automation and controls or similar
Deep knowledge of Regional and Local Codes, Standards, and Directives about Smart Building
Demonstrated management experience in field operations and maintenance.
Expert in the fields of Building Automation Systems, Equipment/Asset performance, Building Efficiency & tuning strategies and able to understand co-relationships between different systems delivering customer outcomes (e.g. CO2 sensors & opportunity to introduce IAQaaS).
Other building systems are also valued (access controls, video, life safety, and more)
Demonstrated knowledge of operating Building Analytics open SAAS platforms
Demonstrable evidence of implementing transformation plans that delivered tangible outcomes.

Preferred:

Detailed knowledge of Metasys
General computer and mobile application skills would be preferred and are a key part of future development in this position.
Detailed knowledge of IAQ / IEQ / Energy data analysis and recommendations

First name
*

Last name
*

Email address
*

Location
*

Phone number
*

Import profile
*

Import LinkedIn profile

or

Upload file (doc, pdf)

By submitting this application you agree that we process this data for recruitment purposes only and we will keep it until this open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for future roles.

I have read and I accept the policy for processing personal data.

My Information

My Experience

Application Questions

Review

My Information

My Experience

Application Questions

Review

Upload Resume/CV (5MB max)
*

Upload Resume to use AI fields extractor

How did You hear about us? *

Country *

Contact Information

Email address *

Country / Territory Phone Code

Phone number *

Phone extension

I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

DO NOT E-SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENT.

I certify that I have read, fully understand and accept all terms of the above statement and that I consent (where applicable) to the Privacy Notice and the Addendum for China. *

Work Experience

Work Experience

Remove

Job title *

Company *

Location

I currently work here

From *

To *

Role description

+ Add work experience

Education

Education

Remove

School or University *

Degree *

Field of Study

Overall result (GPA)

From

To (Actual or Expected)

+ Add education

Skills

Please provide your relevant Skills Type to add Skills

Websites
Add any relevant websites (include https:// in URL)

Website

Remove

URL *

+ Add websites

Application Questions

Are you at least 18 years of age? (If not, your employment is subject to verification that you are of at least legal age and that you are able to supply any required work permit) *

Are you legally eligible to work in the country to which you are applying? *

Will you now or in the future require sponsorship for employment Visa status to be eligible to work in the country to which you are applying?
(e.g., H-1B Visa status/Work Visa/Work Permit) *

Have you signed an employment agreement or any kind of restrictive covenant, covenant not to compete, non-solicitation, or a contract of any kind that might restrict your ability to perform duties for this Company? *

What is your annual salary expectation for the role to which you are applying?

Personal Information
Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
The information will be kept anonymous and your answer will be treated with the strictest confidence and protected from misuse. We assure you that your answers will be used only for the purposes of monitoring our equal opportunities policy and will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.

Please select your gender which most accurately describes how you identify yourself *

My Information

Edit Hide

My Experience

Edit Show

Application Questions

Edit Show

Previous step Next step

Apply now

CONNECT WITH us