Oktopus NV is de alarmcentrale / monitoringcentrale van Johnson Controls BV, gespecialiseerd in remote monitoring (bewaking op afstand) en technische callcenter activiteiten. We zijn een betrouwbare partner in telebewaking en een toonaangevende speler op de beveiligingsmarkt.

    Voor Oktopus, gevestigd in hartje Brussel, zijn we op zoek naar nieuwe collega’s Operator Alarmcentrale die ons team komen versterken. Als Operator Alarmcentrale ishet van cruciaal belang om scherp te blijven en volgens de voorgeschreven veiligheidsprotocollente werken. Het gaat hier immers om het waarborgen van de veiligheid van onze klanten:  

    • aan de hand van hoogtechnologische infrastructuur;
    • volgens op maat ontwikkelde procedures;
    • met soepele administratieve en operationele diensten;
    • die 24u/24u operationeel zijn.

    Wat zijn jouw taken ? 

    • Als operator alarmcentrale, verwerk je inkomende (telefonische en andere) alarmsignalen en oproepen volgens vastgelegde procedures en regels.  Ditkunnen test-, brand- en/of inbraakalarmen zijn.
    • Je controleert, interpreteert en verifieert de signalen door analyse en gerichte vraagstelling, je blijft kalm, stelt de oproeper gerust en begeleidt deze doorheen de te volgen procedures.
    • Je verwerkt de oproepen en signalen volgens opgelegde processen en documenteert de handelingen die je doet in de database.
    • Je zorgt dat de betrokken contactpersonen en/of (hulp)diensten voldoende op de hoogte zijn om te kunnen ingrijpen.
    • Je behandelt oproepen en (alarm)signalen in het Nederlands en het Frans, op een vriendelijk en professionele manier.
    • Je ondersteunt collega’s bij moeilijke dossiers, deelt je kennis en ervaring met collega’s en springt in waar nodig.

    Je werkt in teamverband en rapporteert aan de Teamleader.  Enje zal gecertificeerde trainingen volgen, zodat je volledig op de hoogte bent hoe te handelen in welke situatie.

    Wie ben jij? 

    • Je bent operationeel tweetalig NL & FR, zeker mondeling, met goede schriftelijke basiskennis, kennis van een bijkomende taal is een pluspunt;
    • Je bent klantvriendelijk, professioneel en discreet;
    • Je hebt een basiskennis van pc & informatica;
    • Je beschikt minstens over een diploma hoger middelbaar onderwijs;
    • Je voldoet aan de uitoefeningsvoorwaarden(blanco strafregister, …);
    • Je beschikt over het bekwaamheidsattest ‘operator alarmcentrale’ en/of je bent bereid om opleiding te volgen om het attest te behalen;
    • Je bent flexibel, bereid om in shiften te werken, af en toe ook tijdens het weekend, de nacht en in een wachtsysteem;
    • Je bent stipt en nauwkeurig: concreet respecteer je je shiften, je volgt de procedures en werkinstructies op basis van de opleiding, je rapporteert problemen en onnauwkeurigheden;
    • Je bent plichtsbewust en stelt je collegiaal op naar het team.

    Wat mag je van ons verwachten? 

    • Een volledige opleiding tot Operator Alarmcentrale (formele training en coaching)
    • Een team van enthousiaste collega’s in wisselende shiften (dag, nacht, weekends)
    • Contractvoorwaarden volgens PC 200 en na het voltooien van de opleiding en het behalen van de nodige certificaten en de ministeriële badge aanpassing van de contractvoorwaarden volgens PC 317 (Operationeel Bedienden Cat. OP3 STAT)
    • Maaltijdcheques 
    • Ecocheques 
    • Vergoeding van reiskosten
    • Pensioensparen
    • ospitalisatieverzekering + verzekering ambulante zorgen (gratis voor bediende en voordelige tarieven voor gezinsleden)
    • CAO 90 (Jaarlijkse bonus op basis van de resultaten)

    Heb je interesse?

    Je kunt je sollicitatie of vragen sturen naar Cinzia Correnti (Talent Acquisition Benelux Partner).

    #LI-CC3

  • *
    *
    *
    *
    *
    *
    Import LinkedIn profile
    or

    My Information

    My Experience

    Application Questions

    Review

    My Information

    My Experience

    Application Questions

    Review

    *

    Contact Information
    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

    DO NOT E-SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENT.
    *
    Work Experience
    Work Experience
    Remove
    + Add work experience
    Education
    Education
    Remove
    + Add education
    Skills
    Please provide your relevant Skills
    Websites
    Add any relevant websites (include https:// in URL)
    Website
    Remove
    + Add websites
    Application Questions

    Personal Information
    Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
    Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
    The information will be kept anonymous and your answer will be treated with the strictest confidence and protected from misuse. We assure you that your answers will be used only for the purposes of monitoring our equal opportunities policy and will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

    You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.
    My Information
    Edit Hide
    My Experience
    Edit Show
    Application Questions
    Edit Show
Go to Top