Job Description

Fire Alarm Service Engineer
London

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United Kingdom
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Fire Alarm Service Engineer – Static Site (Kent)

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.

You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.

Typical systems include:

Conventional & addressable fire detection and alarm systems
Networked systems and graphical interfaces
Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
Mechanical fire suppression equipment

You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.

What We Offer

Competitive salary and commission scheme
Overtime rates and door‑to‑door travel time
Call‑out rota payment
Engineer incentive plan
Company vehicle, fuel card, and full PPE
25 days paid holiday plus bank holidays, with the option to purchase additional days
Paid sick leave
Matched pension contributions, life assurance, and employee assistance programme
Discounts on high street brands and Johnson Controls security products
Cycle‑to‑work scheme and employee referral scheme
Access to business resource groups
Extensive on‑the‑job and cross‑training opportunities with outstanding resources
Training on Johnson Controls values, systems, and products
All equipment required to complete your work
Long‑term career development and progression pathways
Supportive, collaborative team environment promoting work–life balance and wellbeing

How You Will Do It

Service, maintain, and fault‑find on fire detection and fire alarm systems
Receive training and development in gas suppression and mechanical suppression systems
Carry out integrity testing (training provided if required)
Complete all service documentation accurately using an iPad and service software
Liaise with the client to obtain permits to work and ensure compliance with site procedures
Attend mandatory training and maintain required certifications
Support occasional mechanical and passive fire protection tasks
Participate in the on‑call rota on a rotating weekly basis
Identify, escalate, and report health and safety concerns promptly
Conform to all QEHS regulations and contribute to a zero‑harm workplace
Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
Take part in internal technical audits and continuous improvement activities
Coach and support apprentices and new starters
Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
Represent Johnson Controls with professionalism, accountability, and inclusivity

What We Look For

Required

Proven experience working with fire detection and fire alarm systems
Experience within a service‑focused business
Good understanding of gas suppression systems and their maintenance
Technical knowledge of fire legislation, standards, and associated field devices
Integrity testing experience (or willingness to train)
Excellent communication and customer service skills
Strong IT literacy
Full UK driving licence
Ability to work independently and as part of a team
Willingness to travel for training
Ability to participate in the out‑of‑hours callout rota
Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks)

Desirable

Experience coaching or developing others
Experience working on high‑hazard or critical‑infrastructure sites

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