Field Procurement and Support Specialist is part of the Operations group and is responsible for fully supporting our Mission Critical Services Program Management teams. Helps to ensure the team effectively meets key milestones and performance in the areas of site readiness, inventory management, direct to site deliveries, aftermarket sales purchases, project support, procurement, NCR management, cost recovery, project closing, and document control for hyperscale vertical construction projects in the US and Canada. The field support technician is responsible for all field procurement and support. Training and developing team members on key processes and procedures as it relates to procurement, Sales, NCR’s, field ECR support, and spare parts programs. Establishes and encourages collaborative relationships and an inclusive environment. 

Specific Accountabilities  

• Initiate product transfers, coordination, and issue purchase orders to support the NCR program. Update and track POs, including pricing and lead times using order acknowledgments provided by vendors.  

• Product sourcing and ordering to meet urgent site requirements.  

• Expedite purchase orders to ensure on-time delivery, allowing field team to meet critical deadlines.  

• Work with the materials teams to regularly close out and resolve older open orders and material discrepancies.  

• Work with accounting, materials, procurement and receiving to resolve Invoice issues due to quantity, pricing, or other issues. 

• Coordinate priorities and deliverables between groups. Regularly communicate with Procurement, Logistics, Materials, Quality, Program Managers and Coordinators. 

• Ensure the Program Managers and Coordinators team follows defined business processes and utilize SAGE and SAP transactions correctly. 

• Implement new processes and best practices as required for the team to implement at a high level. 

• Handles all aftermarket sales procurement, involves working closely with Silent-Aire internal sales department, assisting on sourcing, and quoting required parts and ensuring sales processes are followed through sales manager software.  

• Sustain and further develop a peer-to-peer mentoring network to effectively train new team members and improve project controls. 

• Ensure all departments within MCS are aware of the different procedures regarding procurement processes and establish proper processes that align field needs with Silent-Aire’s business model.   

• Requires significant independence on standard assignments and assists senior staff in more complex work. 

• Interaction with production, material handler, warehouse personnel, fabrication, engineering, and operations personnel both verbal and written. 

• Field vendor management, look for potential cost savings and local vendors around designated sites to save on logistics fees and lead time.  

• Support enhanced business performance, quality control, and efficiency. 

• Support accounts payable team with ensuring invoices are processed in a timely manner by closing outstanding POs 

• Other duties as required. 

• Communication is primarily internal to the assigned work teams and external to the various suppliers. 

Working Conditions  

• Office environment (hybrid role past probation period) 

• Occasional travel to other local Silent-Aire locations, that may require Personal Protective Equipment (PPE). 

Knowledge, Skills & Abilities 

• Applicable Post-Secondary education, e.g., Purchasing/Supply Chain Management, Finance, Business Administration, etc. is preferred 

• 2+ years of related experience in purchasing for industrial or manufacturing environment. 

• Identify policies and procedures to advance business performance. 

• Use judgment and decision-making to plan to develop strategies within areas of responsibility 

• Full Time 40 hours, flexible with scheduling 

• Excellent verbal and written communication.  

• Able to form and maintain professional working relationships with both inside and outside vendors. 

• Must be able to re-adjust priorities daily and think critically to problem solve.  

• Able to handle fast-paced environment. 

• Organized, efficient, and have good interpersonal skills.  

• Ability to think critically to plan, synchronize, and execute complex undertakings with a diverse set individual in different roles. 

• Must demonstrate a team player attitude and be able to coordinate and initiate task involving multiple departments. 

Field Procurement and Support Specialist is needed because: PO Management, ERP system management, Invoicing support, Sourcing management, Vendor Management, MCS CX, service and warranty and NCR management, etc.  

Reporting Relationships 

• Overall Position: Sales and Business Development Manager