What you will do

    The Technical Support Engineer provides advanced technical assistance for Johnson Controls’ UL‑listed fire detection products across the Middle East region. The role supports partners, installers, service teams, and end customers through troubleshooting, commissioning support, product expertise, and ensuring compliance with UL and local Civil Defense requirements. This position plays a key role in maintaining product reliability, customer satisfaction, and brand reputation.

    How will you do

    Technical Support & Troubleshooting

    • Provide remote and onsite technical support for JCI UL fire detection panels, detectors, modules, and networked systems.

    • Diagnose complex hardware, software, and network-related issues, ensuring timely resolution.

    • Support system commissioning, configuration, programming, cause‑and‑effect development, and integration with BMS and third‑party interfaces.

    • Escalate critical issues to global support and R&D when required.

    Product Expertise & Knowledge Management

    • Serve as a subject matter expert for UL product lines (e.g., Zettler Profile, FireClass UL, Tyco UL detection portfolio).

    • Maintain up‑to‑date knowledge of product releases, firmware updates, and configuration tools.

    • Develop and update technical bulletins, troubleshooting guides, FAQs, and application notes.

    Training & Enablement

    • Deliver technical training to distributors, partners, JCI field teams, and key customers.

    • Support certification programmes for installers and maintenance teams.

    • Conduct workshops, demonstrations, and product seminars across the Middle East.

    Compliance & Documentation

    • Ensure system designs and configurations comply with UL standards and local authority requirements (Dubai Civil Defense, Abu Dhabi Civil Defense, etc.).

    • Review design submittals, wiring diagrams, and cause‑and‑effect matrices.

    • Prepare detailed technical reports and failure analysis documentation.

    Field Support & Site Engagement

    • Provide onsite support for major project installations, acceptance testing, and troubleshooting.

    • Assist sales and project teams with technical evaluations, product selection, and solution design.

    • Participate in customer meetings to resolve technical concerns.

    Continuous Improvement

    • Gather field feedback and communicate product performance issues to engineering teams.

    • Recommend enhancements to improve product reliability and customer experience.

    • Contribute to knowledge-base development to streamline future support.

    What we look for

    Required

    • Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, or related field.

    • 3–5+ years of experience in fire detection systems, preferably UL‑listed systems.

    • Strong understanding of fire alarm network architecture, loop design, and life‑safety system principles.

    • Hands‑on experience with commissioning, programming, and troubleshooting fire detection systems.

    • Familiarity with UL864, NFPA 72, and Middle East Civil Defense requirements.

    • Excellent communication and customer‑facing skills.

    Preferred

    • Experience with Johnson Controls / Tyco / Zettler UL fire detection platforms.

    • Knowledge of BMS integration protocols (Modbus, BACnet, OPC).

    • Experience delivering technical training.

    • Arabic language skills (optional but beneficial).

  • *
    *
    *
    *
    *
    *
    Import LinkedIn profile
    or

    My Information

    My Experience

    Application Questions

    Review

    My Information

    My Experience

    Application Questions

    Review

    *

    Contact Information
    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

    DO NOT E-SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENT.
    *
    Work Experience
    Work Experience
    Remove
    + Add work experience
    Education
    Education
    Remove
    + Add education
    Skills
    Please provide your relevant Skills
    Websites
    Add any relevant websites (include https:// in URL)
    Website
    Remove
    + Add websites
    Application Questions

    Personal Information
    Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
    Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
    The information will be kept anonymous and your answer will be treated with the strictest confidence and protected from misuse. We assure you that your answers will be used only for the purposes of monitoring our equal opportunities policy and will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

    You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.
    My Information
    Edit Hide
    My Experience
    Edit Show
    Application Questions
    Edit Show
Go to Top