Job Description

Sr Manager - Service Sales
Mumbai

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India
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What You Will Do

The Frontline Sales Representative is responsible for driving sales growth by developing and managing relationships with medium-sized customer accounts. This role focuses on offering technically complex or a broad range of building technology solutions, aligned with customer needs and Johnson Controls’ business objectives. You will manage a defined geographic territory, overseeing existing accounts while generating new sales opportunities to achieve assigned targets.

How You Will Do It

Customer Relationship Management

Build and maintain strong customer relationships at the manager and director levels within assigned accounts.
Understand customer operational challenges and business priorities, providing tailored solution recommendations.

Sales Execution

Promote Johnson Controls products, services, and integrated solutions based on identified customer needs.
Present proposals with the flexibility to adjust pricing and margins within established business guidelines.
Manage the full sales cycle—including prospecting, qualification, proposal creation, negotiation, and closure.

Account Management

Maintain regular engagement with existing customers to ensure service satisfaction and identify upsell/cross‑sell opportunities.
Develop account strategies to expand Johnson Controls’ footprint in the designated territory.

Collaboration

Work closely with internal teams such as engineering, operations, finance, and service teams to deliver customer value.
Provide feedback from the field to support continuous improvement of solutions and delivery processes.

Performance Management

Achieve or exceed monthly, quarterly, and annual sales targets as assigned.
Prepare accurate and timely sales forecasts, customer activity reports, and pipeline updates.

What We Look For

Required Qualifications

University degree in Business, Engineering, or a related field; or an equivalent combination of education and experience.
Minimum of 3 years of experience in field sales, business development, or a customer‑facing commercial role.

Preferred Qualifications

Experience selling technology-based, integrated, or building systems solutions.
Strong negotiation and presentation skills.
Ability to manage multiple accounts and prioritize effectively.
Familiarity with CRM tools and standard sales reporting practices.

Success Behaviors

Strong customer orientation and ability to build credibility at multiple organizational levels.
Self‑driven, results‑oriented, and able to work independently in a dynamic environment.
Ability to translate technical product knowledge into customer value propositions.

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Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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