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Sr Manager - Service Sales
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Mumbai-India
- Build and maintain strong customer relationships at the manager and director levels within assigned accounts.
- Understand customer operational challenges and business priorities, providing tailored solution recommendations.
- Promote Johnson Controls products, services, and integrated solutions based on identified customer needs.
- Present proposals with the flexibility to adjust pricing and margins within established business guidelines.
- Manage the full sales cycle—including prospecting, qualification, proposal creation, negotiation, and closure.
- Maintain regular engagement with existing customers to ensure service satisfaction and identify upsell/cross‑sell opportunities.
- Develop account strategies to expand Johnson Controls’ footprint in the designated territory.
- Work closely with internal teams such as engineering, operations, finance, and service teams to deliver customer value.
- Provide feedback from the field to support continuous improvement of solutions and delivery processes.
- Achieve or exceed monthly, quarterly, and annual sales targets as assigned.
- Prepare accurate and timely sales forecasts, customer activity reports, and pipeline updates.
- University degree in Business, Engineering, or a related field; or an equivalent combination of education and experience.
- Minimum of 3 years of experience in field sales, business development, or a customer‑facing commercial role.
- Experience selling technology-based, integrated, or building systems solutions.
- Strong negotiation and presentation skills.
- Ability to manage multiple accounts and prioritize effectively.
- Familiarity with CRM tools and standard sales reporting practices.
- Strong customer orientation and ability to build credibility at multiple organizational levels.
- Self‑driven, results‑oriented, and able to work independently in a dynamic environment.
- Ability to translate technical product knowledge into customer value propositions.
What You Will Do
The Frontline Sales Representative is responsible for driving sales growth by developing and managing relationships with medium-sized customer accounts. This role focuses on offering technically complex or a broad range of building technology solutions, aligned with customer needs and Johnson Controls’ business objectives. You will manage a defined geographic territory, overseeing existing accounts while generating new sales opportunities to achieve assigned targets.
How You Will Do It
Customer Relationship Management
Sales Execution
Account Management
Collaboration
Performance Management
What We Look For
Required Qualifications
Preferred Qualifications
Success Behaviors
