Job Description

Responsable support technique produit - HVAC - H/F
Carquefou Cedex

-

France
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Ce que vous ferez

En tant que Manager Support Technique Produits, EMEA, vous prenez la responsabilité du département de support technique produit.
Vous encadrez une équipe de 6 à 8 collaborateurs engagés — experts support sédentaires et spécialistes support terrain — qui accompagnent nos équipes commerciales et opérations sur l’ensemble de la région EMEA.

Vous veillez à ce que les demandes clients soient traitées efficacement via Teams, email ou téléphone, avec pour objectif de fournir un support technique irréprochable pour l’ensemble des produits commercialisés en EMEA, que ce soit par assistance à distance ou au travers d’interventions sur site.

Vous rejoignez une organisation internationale et collaborative, attachée au développement du leadership et offrant un large réseau interne ainsi que de nombreuses ressources pour renforcer vos compétences.

Comment vous le ferez :

• Encadrer, motiver et développer votre équipe, en cultivant expertise technique et environnement de travail positif.
• Promouvoir une culture de réactivité, de qualité de service et d’amélioration continue.
• Prendre en main les dossiers complexes ou stratégiques, en assurant le rôle de chef de projet pour garantir une résolution rapide.
• Définir les priorités, déléguer les actions support et collaborer avec les équipes Sales, Field Support et les parties prenantes EMEA.
• Renforcer l’efficacité opérationnelle via la standardisation des process et des projets d’amélioration continue.
• Gérer les escalades clients sur les cas critiques et assurer une résolution satisfaisante.
• Encourager la montée en compétences et la formation continue au sein de l’équipe.
• Garantir des réponses rapides et complètes à toutes les demandes de Site Support.
• Organiser des réunions régulières, formations, partages de connaissances et actions d’engagement interne.
• Accompagner les initiatives de conduite du changement via une communication claire et efficace.

Ce que nous recherchons :

Nous recherchons un(e) professionnel(le) doté(e) d’une solide formation technique, idéalement en génie mécanique, et disposant d’une expérience dans le secteur HVAC ou similaire.

Une expérience en support technique et gestion de garanties est essentielle, tout comme une aisance dans l’utilisation d’outils tels que SharePoint ou SAP, qui constitueront un atout.

Vous démontrez un réel intérêt pour le management : une première expérience d’encadrement sera appréciée, mais nous étudierons également les candidatures de profils motivés souhaitant évoluer vers un rôle de leader. Enfin, vous maîtrisez le français et l’anglais, et toute langue supplémentaire sera un plus dans cet environnement international.

Qui nous sommes :

Johnson Controls est mû par votre talent.
En tant que leader mondial des solutions de réfrigération, de chauffage, de refroidissement et d’énergie pour l’industrie, nous jouons un rôle essentiel dans les infrastructures modernes.

Nous aidons nos clients à garantir la qualité de leurs produits et services en leur offrant des solutions fiables leur permettant de contrôler précisément la température de leurs procédés industriels, chaînes d’approvisionnement ou environnements d’exploitation.

Le monde de demain a besoin de vous. Parlons-en dès aujourd’hui.

#LI-JF1

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