The Moveworks AI Agent Developer is responsible for configuring, enhancing, and supporting AI-driven HR solutions to enable various Human Resources–centric processes. Within the HR Technology team, the AI Agent Developer will partner with the ServiceNow HR Technology Leader and Digital Content/AI Product Manager to support requirements gathering, configure Moveworks, assist with integrations to other HR applications, and deliver solutions aligned with JCI standards.

    This role will primarily focus on hands-on configuration and development of enhancements, supporting integrations with other applications (ServiceNow and Workday), and troubleshooting issues related to the Artificial Intelligence (AI) Assistant (Moveworks). This position is a hybrid role based in Pune, India, combining in-office and remote work, and collaborates closely with global HR technology teams.

    How you will do it

    • Hands-on configuration and enhancement of the Moveworks AI Assistant / Chatbot
    • Partner with ServiceNow and Workday technical teams to support and maintain integrations
    • Analyze chatbot interaction data and assist in updating AI Assistant skills
    • Configure Moveworks paths and conversations based on defined requirements
    • Enable and support Moveworks plugins and platform features
    • Partner with Moveworks support on technical issues and platform-related questions
    • Support enhancement delivery from concept through deployment, Including Coordination of testing as necessary.
    • Stay informed about Moveworks updates, new features, and best practices
    • Document technical configurations, system changes, and enhancement activities
    • Provide technical support to HR stakeholders and assist with end-user guidance as needed
    • Assist with unit testing and participate in system and integration testing to ensure solution stability

    What you will need

    Required

    • Bachelor’s degree or equivalent practical experience
    5 years of relevant technical experience
    • Experience supporting or configuring enterprise SaaS platforms
    • Basic experience working with integrations and APIs
    • Experience supporting AI Assistants, chatbots, or similar automation platforms
    • Strong analytical and problem-solving skills
    • Basic understanding of HR processes and workflows (e.g., onboarding, offboarding, employee self-service)
    • Ability to work collaboratively with global teams in a structured environment
    • Willingness to work in a hybrid model based in Pune, India

    Preferred

    • Experience configuring chatbot conversations, skills, or workflows (Moveworks or similar platforms)
    • Exposure to ServiceNow and/or Workday integrations
    • Ability to manage multiple tasks and follow defined development standards
    • Strong documentation skills and attention to detail
    • Interest in building deeper expertise in HR technology and AI-driven solutions

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