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    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.


    For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
     

    What you will do: 

    Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

    How you will do it:

    • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  
    • Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.  
    • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.  
    • Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. 
    • Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.  
    • Obtain customer signature upon completed service call assignment.  
    • Available for on-call emergency service.  
    • Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
    • Provide quotes to support recommendations and solutions.
    • Perform other duties as assigned. 

    What we look for:  

    Required 

    • 1-3 years documented experience with card access and CCTV. 
    • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
    • Experience installing, inspecting, repairing, and programming card access and CCTV. 
    • Fire alarm experience is a plus. 
    • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
    • Ability to follow verbal and written instructions. 
    • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
    • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
    • Demonstrate a high level of customer service. 
    • Maintain truck inventory to ensure timely response to customer needs. 
    • Ability to adhere to, implement, and always follow safety guidelines and procedures. 
    • Strong organizational skills, positive attitude, and an ability to learn quickly. 
    • Possess a valid driver’s license and driving record that meets company requirements. 
    • Able to pass a pre-employment background and drug test. 
    • Retain any licenses that are required by National, State and Local codes. 
    • Knowledge of applicable NFPA standards. 


    *This is a Bargaining Unit Position. 
    Pay Range: $25-$32 hourly rate determined by the CBA/rate sheet. Benefits are provided 
    through a local labor union aligned with a collective bargaining agreement. The posted salary 
    range reflects the target compensation for this role. However, we recognize that exceptional 
    candidates may bring unique skills and experiences that exceed the typical profile. If you 
    believe your background warrants consideration beyond the stated range, we encourage you 
    to apply. To support an efficient and fair hiring process, we may use technology assisted tools, 
    including artificial intelligence (AI), to help identify and evaluate candidates. All hiring 
    decisions are ultimately made by human reviewers
     

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

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    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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