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IT Operations Analyst
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Bangalore-IN
- Must have
- Minimum of 7-8 years of IT SDLC & Application Support specialist experience.
- Bachelor’s degree in IT or Related field.
- Experience in Microsoft technologies Asp.net, MVC.
- Experience of ETL, SQL Server management.
- Experience in Reporting platforms SSRS and PowerBi.
- Experienced in Microsoft Azure and Data Lake Environment.
- Experience with Front end development html 5, javascript, AngularJS.
- Deliver updates, designing, development, testing and release of applications using Azure DevOps.
- Monitor and resolve tickets on ServiceNow.
- Perform system checks and software updates as required.
- Problem-solving skills and ability to communicate across matrix teams. (i.e. business/technical). Experience with system integrations and understanding how to fix data discrepancies.
- Good to Have
- PowerApp development experience is a Plus.
- Experienced in Mobile technologies Xamarin, APIs is a Plus.
- Solid understanding of overall sales, accounting and operational businesses, with in-depth knowledge of Lead-to-Cash processes preferred.
- Flexible and adaptable learning and understanding new technologies.
- Assess and troubleshoot customer issues related to applications.
- Document customer interactions, including inquiries, complaints, or comments.
- Train customers to use products and services.
- Collaborate with product development teams to improve applications based on customer feedback.
- Work with business partners to define and document user stories, existing and to-be business processes and functional requirements
- Triage new requests and set appropriate delivery expectations with business partners
- Multi-functional projects for technical development that involve integration between Salesforce and other applications
- Accountable that the technical solution designs meet the functional requirements specified by the Stakeholders and Business Analyst.
- Accountable that technical solution design meets platform architecture guidelines. Provide feedback to the architecture community on architecture and design.
- Accountable that work meet requirements with regards to Software Quality, reliability, availability, performance, and security & compliance aspects of the solution.
- Supports the Business Analyst, Project Manager, and Delivery Manager on leading, tracking, and forecasting of solution development and delivery.
- Responsible for validating test strategy and plan, test cases, automation, regression, and test execution.
IT Support Specialist Job Description
Role: IT Support Specialist will be responsible for providing technical assistance and support to application users. He/She should help resolve issues related to a company's applications and services, ensuring a seamless and satisfactory user experience. The Support Specialist role should demonstrate business process understanding to gain and assess user requirements to support applications that meet team/company goals. You will be part of a core responsible for crafting, building, and maintaining the MEA applications and related technologies for the Sales, Marketing, Pricing departments, Procurement, Operations and HR.
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