What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

• Contact customer representative and ascertain equipment/systems problems

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

• Obtain customer signature upon completed service call assignment

• Participate in a scheduled On-call rotation

• Help to train or mentor others on the service team

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

• Perform other duties as assigned

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

• On call and after hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for:

Required

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Must have a Maine State Electrical License

• ​NICET ll Level II certification – Strongly Preferred

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Diploma or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licenses that are required by National, State and Local codes.

HIRING HOURLY RANGE: $30-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position 
includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us