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    What you will do

    The Global Service Analyst serves as the enterprise data steward for all upstream processes that directly impact On‑Site Service delivery and Service Maintenance Agreement (SMA) performance. This role holds primary accountability for data accuracy, compliance, and process integrity across Sensormatic’s cloud-based platforms, including ServiceMax (Field Service Management) and Oracle Subscription Management Cloud.

    Through proactive data analysis, issue identification, and cross‑functional collaboration, the Global Service Analyst ensures system accuracy and process adherence that enable reliable service performance reporting and informed decision‑making. The role plays a key part in minimizing operational and financial risk by coordinating corrective actions with global process owners and driving sustainable improvements.

    In support of timely and accurate SMA negotiations, this position manages the end‑to‑end lifecycle of a global portfolio of Service Maintenance Agreements—from financial and performance analysis through contract creation and ongoing maintenance in Oracle Subscription Management Cloud.

    The Global Service Analyst partners closely with Sales, Service Operations, Order Management, Back Office Support, Billing, IT, and Data Governance teams, translating complex system and operational data into actionable insights, standardized processes, and measurable business outcomes that support continuous improvement.

    How you will do it

    System Stewardship & Data Governance

    • Serve as a steward of enterprise service and maintenance data, ensuring adherence to documented processes, standards, and system requirements.

    • Monitor compliance across responsible teams and implement remediation plans in partnership with process owners as needed.

    • Proactively identify, analyze, and escalate data integrity issues related to customer accounts, service sites, inventory, and entitlements.

    Service Maintenance Agreement Lifecycle Management

    • Manage global pipeline activities for new and renewing Service Maintenance Agreements, including milestone tracking, timeline compliance, DOA monitoring, and performance reporting.

    • Ensure accurate and timely entry of executed agreements into Oracle Subscription Management Cloud and ServiceMax using standardized templates, Service Contract Amendment notifications, and Oracle SMC FBDI files.

    • Investigate contract setup and creation errors, identify root causes, and implement preventive controls to eliminate recurrence.

    • Oversee ongoing contract maintenance activities, including location changes, covered product updates, pricing revisions, and entitlement modifications, in alignment with established SLAs and governance standards.

    Operational Enablement & Business Partnership

    • Leverage data insights and performance metrics to recommend process and system improvements that drive efficiency, protect margin, and strengthen operational execution.

    • Support the Global Service Leader in the management and oversight of service margin reporting, pricing tools, and aging service activity dashboards within Power BI.

    • Act as a trusted cross‑functional partner and subject matter expert, building strong working relationships across global teams.

    • Perform additional duties as required in support of global service strategy and operational objectives.

    What we look for

    Education

    • Associate or bachelor’s degree preferred in Business or Analytics related field or comparable Military training/experience.

    Experience

    • 3 – 5 years experience in collecting, analyzing, and reporting on large data sets.

    • Project/Program management experience preferred.

    License / Certifications

    • PMP or CAPM preferred

    Skills                    

    • Advanced personal computer skills: Power BI, Power Automate, Excel, SharePoint, Smartsheet, and familiarity of formulas and forms within the Microsoft Suite of applications. 

    • Leadership skills including influence management, team building, conflict resolution, organizational change management, and emotional intelligence.

    • Ability to manage and direct multiple projects simultaneously to drive solutions that meet or surpass customer expectations on time and within budget.

    • Ability to communicate effectively with varying audience groups and levels.

    • Strategic agility: anticipating future consequences and trends accurately.

    • Analytical skills to support the evaluation and interpretation of large data sets.

    Who we are

    Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

    HIRING SALARY RANGE: $76,100 - 95,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

    Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    United States Only: applicants are not required to provide any age related information. You are not required to provide any information related to your age and/or graduation date(s).

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    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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    Johnson Controls,Inc. (la «Société») est un employeur souscrivant au principe de l’égalité des chances et de discrimination positive, qui respecte les lois fédérales et règlements d’application en vigueur, ce qui nécessite la collecte et l’enregistrement de certaines données/informations. À cet égard, nous vous demandons de bien vouloir fournir volontairement les renseignements demandés ci-dessous. Il convient de noter que ces informations ne seront en aucun cas utilisées pour influencer des décisions de recrutement et resteront confidentielles. Elles seront conservées et traitées indépendamment de votre candidature.L’envoi de ces informations est un acte strictement volontaire; vous ne ferez l’objet d’aucun traitement défavorable de notre part si vous refusez de nous les fournir.

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    Johnson Controls,Inc. est un prestataire du service public soumis à la loi «Vietnam Era Veterans’ Readjustment Assistance Act» de 1974, telle qu’amendée par la loi «Jobs for Veterans Act» de 2002, 38 U.S.C.4212 (dite loi «VEVRAA»), qui oblige les entreprises travaillant pour le service public à prendre des mesures de discrimination positive en vue d’employer et de promouvoir l’emploi des: (1) anciens combattants handicapés; (2) anciens combattants ayant récemment quitté le service; (3) anciens combattants en service actif en temps de guerre ou possédant un insigne de campagne; et (4) anciens combattants médaillés dans les Forces armées. Ces classifications sont définies de la façon suivante:

    • Un «ancien combattant handicapé» désigne l’une des personnes suivantes:
      • Un ancien combattant des forces militaires américaines en service dans la marine, l’armée de terre ou l’aviation ayant droit à des indemnités (ou qui, sans le versement d’une pension militaire, aurait droit à des indemnités) conformément à la législation appliquée par le Secrétaire aux Anciens Combattants des États-Unis; ou
      • Une personne ayant été déchargée ou libérée du service actif suite à une invalidité afférente au service.
    • Un «ancien combattant ayant récemment quitté le service» désigne un ancien combattant dont la décharge ou la fin de service actif dans la marine, l’armée de terre ou l’aviation date de moins de trois ans.
    • Un «ancien combattant en service actif en temps de guerre ou possédant un insigne de campagne» désigne un ancien combattant ayant été en service actif dans la marine, l’armée de terre ou l’aviation américaine pendant une guerre ou lors d’une campagne ou d’une expédition pendant laquelle un insigne de campagne a été autorisé conformément à la législation appliquée par le Ministère de la Défense des États-Unis.
    • Un «ancien combattant médaillé dans les Forces armées» désigne un ancien combattant qui, pendant son service actif dans la marine, l’armée de terre ou l’aviation américaine, a participé à une opération militaire des États-Unis pour laquelle une médaille militaire des Forces armées lui a été décernée conformément au décret présidentiel12985.

    Si vous pensez faire partie de l’une de ces catégories d’anciens combattants protégées, veuillez le signaler en cochant la case appropriée ci-dessous. En tant que prestataire du service public soumis à la loi VEVRAA, nous vous demandons ces informations afin de mesurer l’efficacité de nos efforts de représentation et de recrutement positif en vertu de la loi VEVRAA.

    L’envoi de ces informations est un acte strictement volontaire; vous ne ferez l’objet d’aucun traitement défavorable si vous refusez de nous les fournir. Les informations transmises seront strictement utilisées dans le respect de la loi «Vietnam Era Veterans’ Readjustment Assistance Act» de 1974, telle qu’amendée.

    Les informations transmises resteront confidentielles, à ceci près que (i) les superviseurs et les cadres-dirigeants peuvent être informés des restrictions relatives au travail ou aux fonctions des anciens combattants handicapés, et concernant les aménagements nécessaires; (ii) le personnel de sécurité et de premier secours peut être informé, dans les cas et moments appropriés, de problèmes de santé pouvant nécessiter un traitement d’urgence; et (iii) les fonctionnaires chargés d’appliquer la loi régie par le Bureau des programmes de conformité des contrats publics ou la loi sur les citoyens américains handicapés, peuvent être informés.

    Johnson Controls,Inc. se conforme aux exigences de la règlementation 41CFR60-300.5(a). Celle-ci exige l’application de la discrimination positive par les prestataires ayant passé des contrats publics en les obligeant à employer et à promouvoir l’emploi d’anciens combattants protégés qualifiés.

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