What will you do

    We are seeking a dedicated and skilled Technical Support Specialist with expertise in HVAC systems and controls. This role is pivotal in ensuring that our customers derive maximum value from our Connected Offerings products and services. The ideal candidate will have strong technical acumen, excellent customer relationship skills, and a proactive approach to problem-solving.

    How will you do

    • Serve as a subject matter expert in Connected Offerings products, ensuring a thorough understanding of features and functionalities.

    • Provide comprehensive training to customers via web and teleconferences, equipping them with the tools to maximize system utilization.

    • Take ownership of outcomes by responding promptly to customer needs, ensuring satisfaction and retention.

    • Resolve technical issues related to networking, gateways, modems, and server configurations, maintaining a high standard of professionalism.

    • Collaborate with internal teams to address complex customer challenges, sharing insights for continuous improvement.

    • Foster collaboration by working with diverse teams, ensuring customer success and organizational alignment.

    • Maintain detailed records of customer interactions and solutions within Salesforce to ensure transparency and knowledge sharing.

    What we look for

    • Minimum 3 years of experience in technical support, engineering, or a related field, with a focus on HVAC systems.

    • Strong understanding of networking principles and cybersecurity practices concerning edge hardware and cloud environments.

    • Excellent communication skills with the ability to lead training sessions and present information effectively.

    • Demonstrated ability to work independently, prioritize tasks, and maintain a proactive customer-oriented approach.

    • Proficiency in tools such as Salesforce, Word, PowerPoint, and Excel.

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

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    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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