Job Description

System Integrity Representative
Richmond Hill

-

Canada
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****This is an onsite position****

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

What we offer

Competitive pay
Paid vacation/holidays/sick time 
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of the Building of the Future

What you do

The Johnson Controls Systems Integrity Representative (SIR) is responsible for identifying, promoting, and selling Johnson Controls products and services. The SIR is accountable for monthly and annual sales goals for the assigned customer list.

How will you do it

· The primary role of a Systems Integrity Representative (SIR) is to sell Fire & Life Safety products and services to correct deficiencies found during inspections conducted by Johnson Controls at customer sites.

· Quick and efficient quote of deficiencies will help enable the ongoing protection of our customer’s employees, their assets, and their customers.

· Inspections will be completed by Inspectors and Technicians. Inspection reports will be produced by the Inspectors and Technicians, noting Fire & Life Safety system components that are not functioning properly (deficient). These inspection reports will be stored on a shared server and sent to SIR team for quoting.

· SIR will specify, describe, and assign a price for resolution of the deficiencies via a quote or proposal. Development of the quotes will be done in close cooperation with the Service team (Inspectors, Technicians, and Service Managers).

· SIR will send the deficiency correction quote to customers in a clear and timely manner.

· SIR will gain commitment from the customer, over the phone and via email, to perform the work and/or purchase the parts as specified. 

· SIR will follow up with the customer until the quote is signed or until the customer states that they will not contract with JCI to perform the deficiency corrections.

· SIR will log all calls to customers when following up on open quotes.

· SIR will pass leads to Service Sales Representatives (ESERVs & SSERVs) for more complicated deficiency correction (large projects, site visits required, other factors).

· Upon being selected for the position, candidates must be able to complete all appropriate training.

What we look for

· Highly organized with the ability to start, pause, and restart projects seamlessly.

· Follow up skills pursuing answers from internal resources, contractors and suppliers.

· The ability to handle multiple projects simultaneously.

· Strong communication skills, especially via phone and email.

· Energetic and positive with strong customer service skills.

· Proficiency with Microsoft Office, databases, CRM, and web-based programs.

· Two years of Inside Sales or Customer Service experience is strongly preferred.

· Mechanical or Electric field service experience is preferred.

HIRING HOURLY RANGE: $20.00 – 26.25/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.

https://jobs.johnsoncontrols.com/about-us

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