Job Description

STIVA 2 QUALITY PROCESS ENGINEER
Apodaca

-

Mexico
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are looking for a Quality Engineer.

What will you do?

Support our Manufacturing Lines, focusing on process audits, corrective actions, customer complaint investigation, and solution implementation. The successful candidate will be responsible for ensuring the quality of our Chillers Products and driving continuous improvement initiatives to reduce customer claims, reworks, and scrap.

How will you do it?

1. Process Audits:

Conduct regular process audits to identify deviations from standard operating procedures and quality standards.
Identify areas for improvement and implement corrective actions to prevent recurrence.

2. Corrective Actions:

Develop and implement corrective actions to address quality issues and prevent recurrence.
Collaborate with cross-functional teams to identify root causes and implement effective solutions.

3. Customer Complaints Investigation:

Investigate customer complaints and claims to determine root cause and implement corrective actions.
Collaborate with customers to resolve issues and improve satisfaction.

4. Problem Solving and 8D:

Apply problem-solving methodologies, including 8D, to attack recurrent issues and customer claims.
Lead cross-functional teams to identify and implement effective solutions.

5. Quality Metrics and Reporting:

Track and analyze quality metrics, including customer claims, reworks, and scrap.
Provide regular reports to management on quality performance and initiatives.

6. Collaboration and Communication:

Collaborate with cross-functional teams, including manufacturing, engineering, and supply chain.
Communicate effectively with customers, suppliers, and internal stakeholders.

7. Review, Update Control Plan/PFMEA based on manufacturing process & customer claims.

8.People management. Responsible to coordinate activities with Quality Auditors regarding priorities, audits & actions.

What are we looking for?

- Bachelor's degree in Engineering, Quality, or related field.
- Minimum 3-5 years of experience in quality engineering or a related role.
- Experience with process audits, corrective actions, and problem-solving methodologies (8D, Root Cause Analysis, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills; English and Spanish
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of quality management systems (ISO 9001, etc.) is a plus.

- Availability to work on shift 1, Shift 2 and Shift 3

Preferred Skills:

- Experience with Chillers Products or similar industries (HVAC, refrigeration, etc.).
- Familiarity with lean manufacturing and continuous improvement initiatives.
- Certification in quality engineering (CQE, etc.) or Six Sigma is a plus.

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

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