Job Description

Services Leader, HVAC
Singapore

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Singapore
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Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do

As the Singapore HVAC Service Leader, based in Singapore, you will lead the overall management of HVAC service operations and the after‑market business, with full P&L accountability at the country level.

You will oversee HVAC service sales, service delivery, engineering, and support functions, driving strong financial performance, operational discipline, and customer satisfaction. You will set the local HVAC service strategy in alignment with APAC priorities, while strengthening execution, capability development, and long‑term business sustainability.

You will also act as the senior escalation point for customers in Singapore, ensuring timely resolution of service issues, safeguarding service reliability, and strengthening trusted customer relationships.

How you will do it:

Strategic & Financial Leadership

Own and deliver revenue growth, margin execution, and cost discipline for the Singapore HVAC service business.

Drive profitable growth across recurring and non‑recurring HVAC service and aftermarket revenue streams by anticipating customer needs, market dynamics, and industry trends.

Collaborate closely with Sales & Commercial, Product, Factory, Procurement, and APAC Service teams to align priorities, resources, and execution.

Operational Excellence & Customer Experience

Lead the operational cadence, including performance tracking, business reviews, and financial governance to ensure achievement of HVAC service targets.

Serve as the primary escalation point for key customer issues, ensuring timely resolution and consistently high service standards.

Embed best practices, standardized processes, and digital HVAC service tools to improve productivity, service reliability, and customer outcomes.

Drive strong performance across safety, quality, customer satisfaction, productivity, and on‑time delivery.

People & Capability Development

Lead, coach, and develop the Singapore HVAC service organisation, covering service sales, service delivery, engineering, and support roles.

Build a future‑ready HVAC workforce through structured training, competency development, succession planning, and effective performance management.

Foster a culture of accountability, collaboration, and continuous improvement, aligned with regional HVAC service excellence standards.

Culture, Safety & Compliance

Champion a culture of operational excellence, continuous improvement, and change agility.

Promote strong workplace safety practices, ensuring strict adherence to company policies, ethical standards, and regulatory requirements.

Act as a role model for values‑driven leadership, reinforcing integrity, trust, and credibility with customers and employees.

What We Look For

Bachelor’s degree in engineering, business, or a related discipline; equivalent experience considered.

Deep HVAC domain expertise, with hands‑on experience leading HVAC service delivery, service sales, and/or aftermarket service operations within a mature service environment.

Demonstrated leadership experience in HVAC service or HVAC fulfilment operations, with direct accountability for P&L performance, operational results, and business outcomes at a country or business‑unit level.

Strong business and financial acumen, with the ability to shape service strategies, manage revenue, margin, and cost drivers, and translate financial objectives into disciplined operational execution.

Proven track record of driving profitable growth, operational excellence, and customer satisfaction, with clear ownership and accountability for results.

Ability to operate effectively in a matrix organisation, partnering with regional and global stakeholders to align priorities and deliver outcomes.

Excellent communication and stakeholder management skills, enabling effective engagement with customers, employees, and senior leaders.

Willingness to travel as required based on business needs.

What we offer:

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

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