Job Description

Service Account Manager - BAS
Windsor

-

AU
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The Company:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Being a Global company, you will work with some of the best people in the industry. This role will offer you autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career.

Global company with strong systems and support
Permanent full-time opportunity
Base + super + car allowance + incentive

About the role:

This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

You will look after:

Service: Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
Customers: Service existing and potential customers to ensure that the company’s products and services outcomes continue to meet the customer & business requirements, whilst gathering information regarding future opportunities. Proactively implement processes to ensure client relationships are maintained, managed and developed. Act professionally at all times and take complete ownership of client relationships, engagement and satisfaction.
Growth: Support the management team with the formulation and execution of Service growth strategies.
Mentoring/Guidance: Mentor, influence and co-ordinate the service team, including but not limited to sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service to ensure growth and profitability.
Account Management: Implement, maintain and develop account management strategies, to target specific industries and markets, based on current and future business requirements. Review, negotiate and support business contract management activities.

About you:

Preferred to have a strong knowledge of BAS/BMS with Engineering or Technical qualification
Performs all business activities with integrity and the highest ethical standards
Experience in developing successful relationships with customers and delivering results
Outstanding written, verbal communication and soft skills
Excellent networking skills, business minded, change orientated and is proactive
Has a strong established network in the local market
Focuses on customers, consultative approach and solution focused
Strong commercial acumen

Only applicants who have a current right to work in Australia will be considered.

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

Diversity and Inclusion

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

How to Apply:

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Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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