Job Title: SAP OTC Solution architect

    Experience Required: 8+ Years

    Job Summary:

    We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.

    Key Responsibilities:

    • Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
    • Support active projects including Hypercare.
    • Analyze and resolve incidents, service requests, and change requests within defined SLAs.
    • Collaborate with business users to understand issues and provide functional solutions.
    • Perform root cause analysis and implement permanent fixes for recurring issues.
    • Coordinate with ABAP developers for custom enhancements and debugging.
    • Support month-end and year-end closing activities.
    • Document functional specifications, test cases, and user manuals.
    • Participation in system upgrades, patching, and regression testing.
    • Ensure compliance with internal controls and audit requirements.

    Required Skills & Qualifications:

    • Minimum 8 years of experience in SAP SD module with strong support background.
    • In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.
    • Experience with IDocs, EDI, and third-party integrations.
    • Good understanding of cross-module integration (MM, FI, WM).
    • Knowledge of SAP Fiori apps related to SD.
    • SAP certification in SD is a plus.
    • Understanding of SD account assignment and revenue recognition process.
    • Experience with SAP SD user exists.
    • S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable
    • Conduct unit testing and support UAT.
    • Assist in end user training and documentation.
    • Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.
    • Ability to handle multiple Change requests and enhancements.
    • Effective communication skills to collaborate with team members and stake holders based out of different geography.
    • Experience with like ServiceNow ticketing tools and JIRA (project coordination).
    • Exposure to Agile methodologies and DevOps tools
    • Strong analytical and problem-solving skills.
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