Job Description

Responsable – Planification et Répartition (Service Incendie)
St Laurent

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Canada
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Superviseur – Planification et Répartition (Service Incendie)

Êtes-vous un professionnel motivé et expérimenté dans l’industrie du service incendie ? Êtes-vous passionné par la prestation d’un service client exceptionnel et par l’excellence opérationnelle ? Si oui, nous avons une occasion passionnante pour vous !

Nous sommes à la recherche d’une personne hautement qualifiée et motivée pour diriger notre équipe de planification et de répartition incendie au Canada. À titre de superviseur, vous serez responsable de soutenir et de diriger notre équipe de planificateurs, en veillant à ce qu’un service de la plus haute qualité soit offert à nos précieux clients à travers le pays. Votre rôle sera essentiel pour assurer la satisfaction de la clientèle, l’efficacité opérationnelle et contribuer au succès global de notre entreprise.

Au sein de notre équipe, vous aurez l’occasion d’avoir un impact significatif sur nos clients, notre équipe et notre entreprise. Nous offrons un salaire concurrentiel, un programme complet d’avantages sociaux ainsi qu’un environnement de travail favorable où vos contributions sont valorisées.

Si vous êtes un professionnel dévoué, passionné par l’excellence et désireux de faire une différence, nous aimerions vous rencontrer. Postulez dès maintenant pour cette occasion exceptionnelle de joindre notre équipe de planification et de répartition incendie de premier plan !

Comment vous le ferez :

Soutien :
Être présent pour votre équipe en menant des rencontres individuelles régulières et des réunions d’équipe. Votre objectif sera de développer les talents et de former votre équipe sur la stratégie de l’entreprise et les objectifs de performance.

Recrutement et développement des talents :
Être responsable de constituer une équipe performante de planificateurs en participant aux entrevues, à l’embauche de nouveaux membres et au mentorat des employés à fort potentiel. Vous contribuerez au développement d’une équipe capable de soutenir la croissance de l’entreprise.

Couverture :
Surveiller les connexions des membres de l’équipe, assurer la couverture en cas d’absence et offrir du soutien, des conseils et du mentorat aux planificateurs au besoin.

Satisfaction de la clientèle :
Effectuer des évaluations d’appels pour assurer une qualité de service exceptionnelle, surveiller les comptes clés et gérer les demandes et les escalades des clients.

Excellence opérationnelle :
Suivre les files de travail, les indicateurs de performance (KPI), réaliser des contrôles de qualité et accompagner les membres de l’équipe dans une optique d’amélioration continue.

Participation stratégique :
Collaborer avec les responsables terrain et participer aux discussions stratégiques. Contribuer à l’orientation et au succès global de l’équipe en alignant les opérations de planification et de répartition avec les objectifs des partenaires terrain.

Amélioration continue :
Participer à des projets spéciaux visant à optimiser les opérations et à bâtir l’avenir de l’entreprise.

Qualifications recherchées :

Exigences :

Fort potentiel de leadership, passion pour l’atteinte des résultats, le mentorat et le développement d’équipe
Capacité à gérer plusieurs tâches et à établir les priorités efficacement
Excellentes compétences en communication écrite et verbale
Excellentes aptitudes en résolution de problèmes et en prise de décision
Maîtrise de Microsoft Office (Excel, Word, PowerPoint) et expérience ou capacité à apprendre les systèmes Oracle ACE et SEDU CRM
3 à 5 ans d’expérience en gestion d’une équipe responsable de la planification et de la répartition
Diplôme d’études secondaires (DES) ou équivalent requis
Le bilinguisme (français et anglais) est essentiel pour ce poste, qui peut être basé partout au Canada.

Atouts :

Plus de 5 ans d’expérience en gestion d’une équipe de planificateurs
Expérience avec les produits de systèmes incendie électroniques et de gicleurs
Diplôme collégial ou universitaire

Supervisor - Fire Schedule and Dispatch

Are you a driven and experienced professional in the Fire Service Industry? Are you passionate about delivering exceptional customer service and driving operational excellence? If so, we have an exciting opportunity for you!

We are seeking a highly skilled and motivated individual to lead our Fire Schedule & Dispatch team in Canada. As the Supervisor, you will be responsible for supporting and leading our team of schedulers, ensuring the highest quality service is provided to our valued customers across the country. Your role will be vital in driving customer satisfaction, efficiency, and contributing to the overall success of our business.

On our our team, you'll have the opportunity to make a significant impact on our customers, our team, and our business. We offer a competitive salary, comprehensive benefits package, and a supportive work environment where your contributions are valued.

If you are a dedicated professional with a passion for excellence and a desire to make a difference, we would love to hear from you. Apply now to be considered for this exciting opportunity to join our top-notch Fire Schedule and Dispatch team!

How you will do it:

Support: Be there for your team, by conducting regular 1:1 reviews, team meetings, it will be your goal to help develop the talent and educate your team on the company strategy and achievement goals for our business.
Hire & Develop Talent: You will be the primary person responsible for building an effective team of schedulers, by interviewing, hiring new team members and mentoring team members with high potential for growth, you will be responsible for developing an effective team capable of achieving growth in and for our company.
Coverage: Monitor team members' logins, ensure coverage for out-of-office schedulers, and provide assistance, guidance and mentor schedulers as needed.
Customer Satisfaction: Perform call reviews to ensure exceptional service quality, monitor key accounts, and address customer inquiries and escalations.
Drive Performance Excellence: Monitor work queues, KPIs, conduct quality checks, and coach team members for continuous improvement.
Strategic Participation: Partner with field leaders and participate in strategic discussions. You will contribute to the overall direction and success of the team by helping align central operations schedule & dispatch with the goals and strategies of our field partners.
Continuous Improvement: Work on special projects as assigned to help drive a better tomorrow for our business.

What we are looking for:

Required:

A high potential for leadership, passion to achieve results, mentoring and team building.
Ability to multitask and prioritize effectively.
Effective written and verbal communication skills.
Excellent problem-solving and decision-making abilities.
The ability to effectively work Microsoft Office (Excel, Word, Powerpoint), and experience in / ability to learn the Oracle ACE and SEDU CRM systems.
3-5 years of experience leading a team responsible for scheduling and dispatching.
Highschool Diploma / GED required.
Bilingualism (English and French) is required; the position can be based anywhere in Canada.

Preferred candidates will have:

5+ years of experience leading a team of schedulers.
Experience with Electronic Fire and Fire Sprinkler products lines.
Associates / Bachelor’s degree.

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