Job Description

Regional Training and Technical Support Engineer
Cinisello Balsamo

-

Italy
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What you will do

The primary mission of the Regional Training and Technical Support Engineer is to strengthen regional engineering capabilities by delivering high‑quality technical training and advanced support for Building Management Systems (BMS), controls, and field devices.
The role contributes to increased project execution efficiency, improved solution quality, and higher customer satisfaction across the region.

This position acts as a technical reference point between product engineering, regional field teams, and customers, ensuring effective knowledge transfer, fast issue resolution, and consistent application of standards, tools, and best practices.
The role operates in close collaboration with global product teams, regional engineering organizations, and sales functions.

How you will do it

Technical Training

Deliver structured technical training sessions (classroom, virtual, and on‑site) for internal engineers, system integrators, and partners.
Develop, adapt, and maintain training materials (presentations, labs, guides, and demos) aligned with regional needs and product roadmaps.
Ensure effective onboarding of new engineers and continuous skill development of experienced field personnel with technical updates.
Support certification programs and competency assessments where applicable.
Support Sales teams on product presentation and demonstration.
Identify recurring issues and proactively address them through training, guidelines, or tool enhancements.

Technical Support

Provide technical support for complex issues related to BMS architectures, controllers, field devices, networks, and applications.
Troubleshoot system design, configuration, commissioning, and integration challenges across multiple projects.
Act as escalation point for critical issues, coordinating root cause analysis and corrective actions.
Interface with global product support and R&D teams to resolve product‑related problems and drive fixes or improvements.
Promote best practices in system design, cybersecurity, documentation, and commissioning.
Participate on internal product validation and testing, capturing field feedback, lessons learned, and pain points, and translate them into actionable improvement proposals.

What we look for

Bachelor’s degree in business, engineering or equivalent through experience
Five or more years’ experience in building systems (BMS and Integrated solutions) or operational processes
Demonstrated strong technical subject matter expertise to faster credibility, loyalty, trust and commitment
Demonstrated commercial attitude to establish partnership with customers
Demonstrated ability to influence consultants in theirs technical projects choices
Strong team work attitude
Computer literacy particularly with MS Word and Excel
Fluent Italian & English language skills (verbal, reading and writing)
Ability to work under pressure, whilst ensuring deadlines are met

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities that will stretch your abilities and channel your talents.

If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. If your application is selected, our central talent acquisition team will inform you to arrange a telephone interview.

Who we are

Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.

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