Ca. 100 Spezialisten der ADT Service-Center GmbH überwachen und prüfen rund um die Uhr sämtliche eingehenden Alarm-, Störungs- und Statusmeldungen der mit uns vernetzten Systeme.
     

    Für unser Team im Bereich der Service Hotline in der Johnson Controls Notruf- und Serviceleitstelle in Ratingen suchen wir zum nächstmöglichen Zeitpunkt einen
     

    Mitarbeiter Kundenhotline (m/w/d)


    Ihre Aufgaben

    • Sie sind der erste Ansprechpartner für unsere Kunden und Techniker und nehmen alle Kundenanliegen am Telefon und per E-Mail entgegen und pflegen diese in das Ticketsystem ein

    • Zudem sind Sie die Schnittstelle zwischen dem Kunden und Techniker und sorgen hier für einen reibungslosen Ablauf
       

    Ihre Qualifikationen

    • Sie haben eine abgeschlossene kaufmännische Ausbildung oder wollten schon immer in die Kundenbetreuung – Quereinsteiger sind bei uns immer willkommen

    • Idealerweise bringen Sie erste Erfahrungen im Kundenservice mit

    • Sie haben eine höfliche und freundliche Umgangsform sowie sehr gute Deutschkenntnisse in Wort und Schrift

    • Ihre kommunikativen Fähigkeiten, Ihre Freundlichkeit und Ihr ausgeprägter Servicegedanke zeichnen Sie aus

    • Sie behalten auch in stressigen Situationen stets einen kühlen Kopf

    • Gute Kenntnisse im Umgang mit dem PC und gängigen MS Office Programmen sind erforderlich und Sie bringen die Bereitschaft zum Arbeiten im Schichtdienst und für Bereitschaftsdienste mit

    • Sie sind ein absoluter Teamplayer
       

    Was wir Ihnen bieten

    • Ihre Mobilität: Kostenlose Parkplätze in unserer Tiefgarage stehen Ihnen rund um die Uhr zur Verfügung

    • Ihre Arbeitszeiten: 40 Stunden in der Woche mit 30 Tagen Urlaub

    • Ihre Vergütung: Leistungsbezogen und marktkonform

    • Ihr Arbeitsumfeld: Eine verantwortungsvolle und abwechslungsreiche Aufgabe sowie ein angenehmes Arbeitsklima in einem Weltkonzern

    • Ihre Einarbeitung: Ein umfassendes und professionelles Training, angepasst an Ihre Bedürfnisse

    • Ihre Fitness: Sie wollen etwas für Ihre Fitness tun? Dann nutzen Sie unsere günstigen Konditionen und leasen Sie sich ein Firmen-Fahrrad

    • Ihre Absicherung: Eine Unfallversicherung 24/7, die im beruflichen und privaten Umfeld greift

    • Benefits: Nutzen Sie Corporate Benefits und sparen als Mitarbeiter von Johnson Controls z.B. bei Ihrer nächsten Urlaubsreise

    Kontakt
     

    Bewerben Sie sich bequem und einfach online über den “jetzt bewerben” Button. Bei Fragen wenden Sie sich gerne an Herr Kevin Boenisch

    #LI-KB1

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