Job Description

HVAC TB Warranty Support Manager - Remote
Irving

-

United States of America
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Elevate Your Career with Johnson Controls!

As a valued member of the Johnson Controls team, you are integral to our mission of leading the way in smart, healthy, and sustainable buildings. We are dedicated to nurturing your career advancement and providing you with the tools and opportunities necessary to thrive within our organization. Your success not only benefits you but also strengthens our collective impact on the communities we serve.

With a strong emphasis on internal career advancement, you can discover a variety of thrilling opportunities to progress in your career. Our teams are strategically organized to serve diverse industries worldwide, offering you varied experiences that can enrich your professional journey.

We provide a comprehensive framework for your development through:

Meaningful Work Projects: Participate in high-impact projects that leverage your unique skills and interests, allowing you to contribute meaningfully to our mission while gaining invaluable experience.
Tailored Learning Programs: Access a rich array of training and development resources, including workshops, online courses, and certifications, designed to enhance your expertise and keep you competitive in the ever-evolving industry landscape.
Mentorship & Networking: Engage with experienced mentors who are committed to helping you navigate your career path. Our collaborative culture encourages networking across departments, fostering relationships that can lead to new opportunities.
Career Pathing: Work with your manager to establish a clear career path, setting goals that align with your aspirations and our organizational needs, ensuring your professional growth is supported at every step.

What you will do:

Under general supervision of COSC Manager, facilitates operational excellence of the service business, warranty processes to ensure customer satisfaction and financial objectives are met within the assigned area. This includes implementation and adherence to business processes, BOS and service applications. Drives proficiency and performance of local market support staff.

How you will do it:

Holds Daily Connects with their team
Review Open Warranty SRs utilizing the Warranty Dashboard
Share Best Practices
Rewards and Recognitions
Provides Training
Holds the WSCs accountable
Key focus on: SRs missing claims, claims awaiting response, aged SRs with exposure, top 100 claims (BSNA)
Provide support to the WSCs, when the branch is not responsive

What we look for:

Required:

Minimum of 6 years’ service industry experience managing service operations.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals. Demonstrated competence in written and verbal communication skills.
Experience and/or basic project accounting or costing principals.
Able to positively represent Johnson Controls and communicate with others at varying levels.
Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: $85,000- 117,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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