Job Description

Fire Sprinkler Service Supervisor
Teterboro

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United States of America
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Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary and commission / bonus plan
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle

Lead the business. Lead the people. Lead the results.

If you bring deep experience in water‑based fire protection systems and enjoy owning both operations and financial performance, this role puts you in charge of a high‑impact service business. As the Sprinkler Service Supervisor, you will lead technicians, strengthen customer relationships, drive revenue growth, and ensure safe, high‑quality service delivery across your territory.

What You Will Do

Own the Business

Lead the Sprinkler Service Department with full responsibility for revenue, margins, and profitability
Manage departmental P&L, labor, inventory, capital expenses, and collections
Drive service growth through new bookings, expansions, and market penetration
Execute strategic plans to meet or exceed corporate financial and operational goals

Deliver Exceptional Service

Serve as a trusted partner to customers from contract execution through service completion
Ensure all service commitments, timelines, and quality standards are consistently met
Resolve service, scheduling, billing, and collection issues with urgency and professionalism
Partner with internal teams and leadership to support customer retention and satisfaction

Lead and Develop the Team

Hire, train, coach, and develop a high‑performing team of technicians and support staff
Balance workloads, territories, and schedules to maximize productivity and response time
Set clear expectations, monitor performance, and provide ongoing coaching
Conduct ride‑alongs to assess safety, technical quality, and efficiency
Foster a culture of accountability, teamwork, and professional growth

Champion Safety

Enforce Johnson Controls safety programs, EH&S policies, and regulatory compliance
Ensure all safety training is current, documented, and effective
Investigate incidents, identify hazards, and implement corrective actions
Lead by example to promote a culture of safety and risk awareness

Provide Technical & Operational Oversight

Support complex service and troubleshooting of wet, dry, and pre‑action sprinkler systems, fire pumps, backflows, and associated components
Review blueprints, specifications, inspections, and repairs to ensure compliance and quality
Serve as a technical resource to field teams as needed

What We’re Looking For

Required Experience

7+ years of hands‑on experience with water‑based fire sprinkler systems
3–5 years of supervisory or management experience with financial responsibility
NICET Level II in Water‑Based Systems (or higher)
Strong leadership, organization, and communication skills
Proven ability to operate in a fast‑paced, customer‑driven service environment
Results‑oriented, accountable, detail‑focused professional with a strong work ethic

Preferred

Bachelor’s degree or equivalent professional experience
Additional NICET certifications (Fire Alarm or Special Hazards)
Experience managing large territories or high‑revenue service operations

HIRING SALARY RANGE: $100K to $140K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we
encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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