Job Description

Fire Alarm & Sprinkler Service Coordinator
Clifton Park

-

United States of America
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Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!

What you will do:

The qualified candidate will be integral in the continued success and growth of the district's service department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required.  

How you will do it:

Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.  
Help reassign work as needed, making judgments based on current workloads & priorities.  
Contact customer to communicate status changes.  
Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.  
Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.  
Participates in accounts receivable activities and provides back up customer call handling, as needed. Interfaces with client to create service work tickets and coordinates technician activities. Provides administrative, day-to-day support in the service operational areas.

What we look for:

Required

Associate’s Degree, Certification, or proven equivalent professional administrative experience. 
1+ years administrative experience. 
Must be able pass a pre-employment background and drug screening.

Preferred 

Experience in Fire and Security or other major industries a plus.  
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint  
Excellent verbal and written communication skills.
A strong work ethic and ability to communicate effectively with internal and external stakeholders
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
Customer service mindset and high interpersonal savvy.  
Consistent pleasant and professional demeanor toward all levels of team members.  
Ability to complete assigned tasks with a minimum of guidance and oversight.  
Ability to prioritize multiple tasks

HIRING HOURLY RANGE: $29.00-40.00/hr (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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