Job Description

Director, Systems Operational Excellence, EMEA
London

-

United Kingdom
Apply now

What you will do

1. This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and

market needs

2. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end

operations in Systems business by developing roadmap, providing support and managing process

improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins

Expansion, Cash Improvement, Service Linkage, risk management and project management capability.

3. Act as business champion, subject matter expert, and escalation point to provide support to Systems

operations team to drive and maximize the adoption and effectiveness of standard processes and tools

with change management

How you will do it

1. Lead Systems Operations Excellence for the region to achieve operational and functional excellence

with enhanced Business Productivity and Customer Experience & Satisfaction through

standardization/simplification of tools, reports, processes, and operating procedures

2. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations

in short, mid and long terms.

3. Develop, manage coordination and implementation of designated performance improvement

initiatives and process standardization programs, to drive profitability and operational excellence

within the System (Installation) function.

4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across

the region and ensure appropriate improvement actions are in place.

5. Develop and drive a continuous improvement culture within operational delivery teams, focus on

installation to drive safety, quality, cost and delivery

6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all

internal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions are

in place reduce/offset risk.

7. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination,

implementation, and delivery of strategic initiatives

8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance

9. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised

10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.

11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation

12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.

13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment 14. Own Systems operational and financial metrics

What we look for

1. Minimum of 10 years’ experience in a leadership or operations management role ideally in a

construction

2. Six Sigma / Lean certified

3. Strong Project management skills

4. Change management experience in a dynamic environment

5. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.

6. Experience of managing/working with a wide variety of stakeholders

7. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.

8. Performance driven with strong performance management to drive continuous improvement, taking

the initiative and resolving problems

9. An ability to influence and gain credibility quickly across a diverse business

10. Ability to work across and progress multiple projects/initiatives simultaneously

11. Good analytical, process driven and problem solving skills, using data to find issues and solutions

12. Efficiency in managing priorities and adapting quickly to change

13. Exceptional oral and written communication skills

14. Demonstrated Customer Service mindset.

Additional

· Build a Performance Culture

o Building Effective Leaders

o Empowering the Organization

o Coaching and Developing Talent

o Energizing the Organization

o Customer Focus

o Inspiring Bottom-Up Innovation

· Drive Operational Improvements

o Digital Leadership

o Driving Execution and Results

o Driving Buy-In

o Leading Change

· Create Growth Platforms

o Entrepreneurship

o Financial Savvy

o Business Savvy

o Operational Decision Making

o Global Savvy

o Establishing Strategic Clarity

o Cultivating Networks and Partnerships

First name
*

Last name
*

Email address
*

Location
*

Phone number
*

Import profile
*

Import LinkedIn profile

or

Upload file (doc, pdf)

By submitting this application you agree that we process this data for recruitment purposes only and we will keep it until this open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for future roles.

I have read and I accept the policy for processing personal data.

My Information

My Experience

Application Questions

Review

My Information

My Experience

Application Questions

Review

Upload Resume/CV (5MB max)
*

Upload Resume to use AI fields extractor

How did You hear about us? *

Country *

Contact Information

Email address *

Country / Territory Phone Code

Phone number *

Phone extension

I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

I understand and agree that the information submitted by me will be used, disclosed and stored in accordance with Johnson Control's Privacy Notice, which I have fully reviewed and accept. For individuals located in the United States, applicants are not required to provide any age related information and/or graduation date(s). We will transfer your personal information across borders in accordance with the Privacy Notice. To the extent permitted by applicable local law, by clicking the button below, you consent to the cross-border transfer of your personal information. For individuals located in China: please read the Addendum – Rules on Cross Border Transfer of personal information for China (HR Management). By clicking the button below, you consent to Johnson Controls collecting, processing and transferring your personal information (including sensitive personal data) in accordance with our Privacy Notice and the Addendum for China.

To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

DO NOT E-SIGN UNTIL YOU HAVE READ THE ABOVE STATEMENT.

I certify that I have read, fully understand and accept all terms of the above statement and that I consent (where applicable) to the Privacy Notice and the Addendum for China. *

Work Experience

Work Experience

Remove

Job title *

Company *

Location

I currently work here

From *

To *

Role description

+ Add work experience

Education

Education

Remove

School or University *

Degree *

Field of Study

Overall result (GPA)

From

To (Actual or Expected)

+ Add education

Skills

Please provide your relevant Skills Type to add Skills

Websites
Add any relevant websites (include https:// in URL)

Website

Remove

URL *

+ Add websites

Application Questions

Are you at least 18 years of age? (If not, your employment is subject to verification that you are of at least legal age and that you are able to supply any required work permit) *

Are you legally eligible to work in the country to which you are applying? *

Will you now or in the future require sponsorship for employment Visa status to be eligible to work in the country to which you are applying?
(e.g., H-1B Visa status/Work Visa/Work Permit) *

Have you signed an employment agreement or any kind of restrictive covenant, covenant not to compete, non-solicitation, or a contract of any kind that might restrict your ability to perform duties for this Company? *

What is your annual salary expectation for the role to which you are applying?

Personal Information
Johnson Controls values a diverse and inclusive workplace. Providing this information will help us to ensure our recruitment practices promote equality of opportunity.
Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
The information will be kept anonymous and your answer will be treated with the strictest confidence and protected from misuse. We assure you that your answers will be used only for the purposes of monitoring our equal opportunities policy and will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

You are not obliged to provide this information and you will not suffer any penalty if you choose not to do so.

Please select your gender which most accurately describes how you identify yourself *

My Information

Edit Hide

My Experience

Edit Show

Application Questions

Edit Show

Previous step Next step

Apply now

CONNECT WITH us