Job Description

Customer Care Representative
Dartmouth

-

CA
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At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions!

Let's Build a better Tomorrow Together!

What we offer:

Competitive Starting Pay
Paid Extensive Training with Best-in-Industry Resources
Career Advancement Opportunities across Business and Geographies
Company Vehicle
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Life Insurance
Short-Term and Long-Term Disability
Competitive Retirement Saving Plans
Employee Assistance Program
And more!

Check us Out: A Day in the Life of Building JCI's Future

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How you will do it

Adhere to current Johnson Controls policies, procedures, products, programs and services.
Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
Responsible for retention, customer satisfaction and growth within the customer base
Deliver increased sales against an assigned quota.
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
Interface effectively with district operations to deliver and improve service delivery.
Determine customer needs and develop sales strategies to meet those objectives.
Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

High School Diploma

Preferred

BA, BS or similar degree highly preferred
2+ years of sales and/or customer service experience with a similar product, service or industry
Highly motivated and successful driven.
Excellent communication skills and ability to quickly qualify for opportunities.
High degree of self-discipline.
Independent, creative thinker.
Ability to sell intangible services.

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