Job Description

Channel Development Specialist - Solution Center
Milwaukee

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United States of America
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Elevate Your Career with Johnson Controls!

As a valued member of the Johnson Controls team, you are integral to our mission of leading the way in smart, healthy, and sustainable buildings. We are dedicated to nurturing your career advancement and providing you with the tools and opportunities necessary to thrive within our organization. Your success not only benefits you but also strengthens our collective impact on the communities we serve.

With a strong emphasis on internal career advancement, you can discover a variety of thrilling opportunities to progress in your career. Our teams are strategically organized to serve diverse industries worldwide, offering you varied experiences that can enrich your professional journey.

We provide a comprehensive framework for your development through:

Meaningful Work Projects: Participate in high-impact projects that leverage your unique skills and interests, allowing you to contribute meaningfully to our mission while gaining invaluable experience.
Tailored Learning Programs: Access a rich array of training and development resources, including workshops, online courses, and certifications, designed to enhance your expertise and keep you competitive in the ever-evolving industry landscape.
Mentorship & Networking: Engage with experienced mentors who are committed to helping you navigate your career path. Our collaborative culture encourages networking across departments, fostering relationships that can lead to new opportunities.
Career Pathing: Work with your manager to establish a clear career path, setting goals that align with your aspirations and our organizational needs, ensuring your professional growth is supported at every step.

What You Will Do

As a Channel Development Specialist – Solution Center you will interact with existing Johnson Controls branches, mechanical contractors, distributors, and end-user accounts to achieve the sales goals set for each account to increase sales and margin of aftermarket parts and rebuild options through a relationship-based sales strategy.

How You Will Do It

Maintain ongoing relationships with existing accounts to achieve the sales goals by account, drive proactive sales and life cycle campaigns, increase sales and margin and make calls where and when appropriate

Prospect for new sales opportunities via outbound phone, email or other electronic communication

Collaborate with the Sales Enablement Team to send out marketing flyers, special offers and any other revenue producing communications to customer base

Assist with onboarding and training new users of e-commerce and parts identification tools

Utilize Power BI tools to analyze sales trends with current customers to identify sales opportunities and report findings to the Sales Enablement Team

Serve as conduit between customers and Solution Center team members regarding quoting, parts identification, expediting, account status, etc

Serve as the primary channel of information regarding marketing and training initiatives and seek to secure customer investment in these opportunities

Serve as backstop to Customer Service Management Team for escalation of customer issues and seek mutually agreeable resolutions cooperatively within the Solution Center Team

Partner with customers to understand unmet customer needs and conduct voice of the customer (VOC) interviews when appropriate to understand customers’ pain points and gain a deep understanding of the markets

What We Look For

Required Qualifications:

Bachelor’s degree and a minimum of three (3) years of aftermarket parts sales, technical sales or HVAC / Controls manufacturing sales experience or an equivalent combination of education and experience

Prior experience and proven track record of successfully working remotely showcasing strong self-discipline and the ability to meet deadlines independently

Proven ability to solve practical problems, develop long-term solutions and effectively communicate resolutions to customers

Disciplined self-starter with excellent time management and multitasking skills in a fast-paced sales environment

Proficiency using MS Office Suite (Excel, Word, PowerPoint, Outlook)

Ability to travel quarterly to our Louisville, KY location for ongoing training and team building

Preferred Qualifications:

HVAC and/or manufacturing experience

Experience using Salesforce

Experience using SAP

Experience using Power BI

Salary Range: HIRING SALARY RANGE: $61,000-83,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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