Job Description

Associate IT Operations Engineer
Apodaca

-

Mexico
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are looking for a Associate IT Operations Engineer

In this vital role, you will lead the execution of Site Infrastructure Operations Support, focusing on the installation, modification, repair, and disposal of IT infrastructure components. This includes hardware and software for PCs, servers, and communication systems. Your expertise will ensure seamless operations within a networked computing environment, delivering high-quality support that aligns with organizational goals.

Key Responsibilities

Hardware and Software Management: Install, modify, and maintain hardware and software for PCs, servers, and communication devices, ensuring operational readiness and reliability.
Data Recovery: Execute data recovery operations in instances of hardware failure, safeguarding critical business information.
Vendor Coordination: Oversee interactions between vendors and users to ensure efficient delivery of support services.
Patch and Maintenance: Apply updates and maintenance to network and telephone servers, adhering to organizational protocols.
Customer Relationship Development: Cultivate relationships with local business and IT staff to enhance the effectiveness and perception of IT support services.
Project Coordination: Manage small-scale infrastructure projects such as site relocations and new site implementations.
Emergency Support: Respond promptly to infrastructure outages, ensuring minimal disruption and maintaining communication with stakeholders.

Qualifications

Associate’s degree in IT and two years of experience, or professional certification with three years of experience, or five years of IT experience.
Proficiency in operating and maintaining IT hardware and software systems.
Experience with Microsoft Office Suite and familiarity with call center tools is desirable.

How You Will Succeed

Your success in this role hinges on integrating Johnson Controls' core principles:

Demonstrating a proactive approach to resolving technical issues, ensuring accountability and integrity in all outcomes.
Streamlining operations by focusing on critical issues, removing obstacles to enhance customer satisfaction.
Driving continuous improvement through candid feedback and innovative solutions, fostering a culture of excellence.
Collaborating effectively within a diverse team environment, building trust and leveraging collective expertise to achieve shared objectives.

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

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