Analista de Operações de Campo II

    Responsabilidades

    • Gerenciar e acompanhar rotas de equipes técnicas de campo
    • Realizar despacho e controle das atividades operacionais diárias
    • Atuar em conjunto com equipes técnicas internas e prestadores de serviço
    • Monitorar ordens de serviço e indicadores operacionais (KPIs)
    • Analisar dados operacionais para suporte à tomada de decisão rápida
    • Apoiar o planejamento das operações de campo e alocação de recursos
    • Garantir o cumprimento de prazos, SLAs e padrões de qualidade

    Requisitos

    • Formação: Ensino superior completo ou técnico completo
    • Experiência prévia em operações, dispatch e/ou controle de rotas de campo
    • Vivência com gestão e acompanhamento de equipes técnicas de campo e prestadores de serviço

    Conhecimentos Técnicos

    • Gestão de rotas e despacho
    • Planejamento de operações de campo
    • Familiaridade com ferramentas de roteirização e monitoramento
    • Excel avançado (tabelas, filtros, gráficos e uso de macros simples)
    • Capacidade de análise e interpretação de dados operacionais

    Competências Técnicas Desejáveis

    • Experiência com operações de campo
    • Acompanhamento de ordens de serviço
    • Monitoramento de KPIs de serviço (tempo de resposta, SLA, disponibilidade de recursos)

    Informações Adicionais

    • Horário/Escala: Segunda a sexta-feira das 08h às 17h e sábado das 09h às 13h
    • Modalidade: 100% presencial
    • Local: Lapa – São Paulo/SP
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