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    What you will do: 

    This position reports to the Third-Party Portal (3PP) Transactional Support Manager. The individual will process and coordinate customer workorders based off new and existing portal transactions and coordinate with appropriate internal team(s) to facilitate transaction completion. Additionally, this individual will be responsible for producing regular Portal Reporting for their assigned combination of domain, customer and portal. 

    How you will do it: 

    For your assigned combination of Domain (HVAC, Fire, and/or Security), Customer, and Portal (client specific):

    • Accept new work orders in the 3PP.
    • Create service requests in JCI system (Oracle ACE/ Genesys/ NxGen/ Mastermind).
    • Update notes in the JCI system with service details.
    • Update portal notes with JCI service requests.
    • Update service schedule dates in the portal from the JCI system
    • Ensure Not to Exceed (NTE) limits, established by customer, are adhered to.
    • Perform IVR (Check-In, Check-Out) as needed.
    • Update completion notes in the 3PP.
    • Attach inspection reports in the 3PP.
    • Attach required documentation in the 3PP.
    • Review On-Hold Report daily for service requests that require your attention.
    • Track work orders until invoice-upload.

    Additionally, this role will require you to:

    • Coordinate (via phone, email, and/or chat) with internal teams including (but not limited to) the Service Support Coordinators (SSC) and the appropriate branch office, follow up and reflect completed work in the appropriate portal.
    • exercise a high level of investigation to achieve problem resolution.
    • complete all other related duties as assigned.

    Qualifications - External What we look for:

    • Experience: 2-3 years of equivalent work experience
    • Required:
      • PC skills Microsoft Office Products e.g., Word, Excel, Outlook, and Teams. 
      • Excellent written and communication skills.
      • Customer service background. 
      • Critical Thinking skills
    • Education: High School Diploma or Equivalent
    • Preferred:
      • Proficiency with internal JCI systems and SharePoint
      • Familiarity with 3PP (Service Channel, Ariba, Coupa, etc.)

    HIRING HOURLY RANGE: $23-$33(Hourly rate to be determined by the education, experience, 
    knowledge, skills, and abilities of the applicant, internal equity, and alignment with market 
    data.) This position includes a competitive benefits package. The posted salary range reflects 
    the target compensation for this role. However, we recognize that exceptional candidates 
    may bring unique skills and experiences that exceed the typical profile. If you believe your 
    background warrants consideration beyond the stated range, we encourage you to apply. To 
    support an efficient and fair hiring process, we may use technology assisted tools, including 
    artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are 
    ultimately made by human reviewers. For details, please visit the About Us tab on the 
    Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us 

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    United States Only: applicants are not required to provide any age related information. You are not required to provide any information related to your age and/or graduation date(s).

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    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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    两个或两个以上民族（非西班牙裔或拉丁裔）：所有具备上述一个以上民族身份的人，不包括认同自己是西班牙裔或拉丁裔的人。

    Johnson Controls，Inc.是一家政府承包商，受《1974 年越战时期退伍军人再调整援助法案》约束，该法案经《2002 年退伍军人就业法案》38 U.S.C.4212（“VEVRAA”）修订，要求政府承包商采取平权措施雇佣和晋升：(1) 伤残退伍军人；(2) 新近离开部队的退伍军人；(3) 现役战时或战役勋章退伍军人；(4) 武装部队服役勋章退伍军人。这些分类的定义如下：

    • A "disabled veteran" is one of the following:
      • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
      • A person who was discharged or released from active duty because of a service-connected disability.
    • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
    • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
    • An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    如果您认为您属于上述任何一类受保护的退伍军人，请勾选下面相应的方框。作为受 VEVRAA 约束的政府承包商，我们需要获取这些信息，以衡量我们根据 VEVRAA 要求来积极开展招聘工作的成效。

    Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended.

    您提交的信息将被保密，但这些情况除外：(i) 可向主管和经理告知有关伤残退伍军人工作或职责的限制，以及必要的调整；(ii) 如果您有可能需要紧急治疗的情况，可在适当的时间及适当的程度告知急救及安全人员；和 (iii)

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    Johnson Controls，Inc.遵守 41 CFR 60-300.5(a) 的要求。该条例要求范围内的承包商采取平权行动，以雇用和晋升合格的受保护退伍军人。

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