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    What you will do

    The Systems Support Technician provides specialized technical support to Field Technicians and to customers, by performing upload and download functions for National Account and Core Commercial customers. To succeed, our Support Technicians utilize knowledge of low to high-end panels, video, and government. Our Support Technicians also assist with technical trouble-shooting and special programming projects. This position requires a high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista, DSC Panels, various access control, and video systems.

    How you will do it

    • Take inbound phone calls from technicians and customers requesting uploads and downloads, programming information into new or existing accounts in response to tech requests or by the scope of work.
    • Generates field service work order requests when unable to establish remote DLL sessions.
    • Completes data entry into programming if required when completing a download.
    • Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
    • Performs and issues confirmations when panel download has been completed.
    • Other duties as assigned.

    What we look for

    Required

    • Ability to multi-task; strong customer service, problem-solving, and communication skills.
    • Strong foundation of researching, database building, and relaying information.
    • Basic knowledge on hardware wiring and electrical.
    • High school degree or equivalent required.
    • Competency in Microsoft Windows / Office.
    • Must be a team player and able to work as business needs dictate.

    Preferred

    • Demonstrated knowledge of all panel types and special programming projects.
    •  Experience with alarm installation, DLL, technical support, or data processing preferred.
    • Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP, and DSC panels.
    • Knowledge in Access Control and Video products.
    • 1 to 3 years of contact/call center experience.

    HIRING HOURLY RANGE: $20.58 – $30.87 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

    background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

    I understand that should I receive an offer of employment with Johnson Controls, such offer is conditional on successful completion of all aspects of the application process including such background and reference checks as are applicable and permitted under local law. Submission of this electronic application by me does not constitute to me an offer of employment, an employment agreement or any other contractually binding commitment by Johnson Controls.

    United States Only: applicants are not required to provide any age related information. You are not required to provide any information related to your age and/or graduation date(s).

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    To provide you with the most effective recruiting process, Johnson Controls may use artificial intelligence (“AI”) to help us better understand how your candidate information matches the requirements of the role you have applied to. We may process your answers to the application and qualification questions, information in your resume, and, if applicable, information from your Johnson Controls personnel record, using tools that rely on AI. All hiring decisions will be made by the hiring team after considering your candidate profile in full. These tools help us to match the information provided by you with the job and preferred qualifications. All hiring decisions will be made by our hiring team after considering your candidate profile in full, and the use of AI insights is just one of the tools and one of numerous factors that we use to help us evaluate candidates and reach a decision.

    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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    Johnson Controls，Inc.（“本公司”）是一家遵循平等就业机会/平权行动的雇主，并遵守适用的联邦法律和实施条例，并根据要求收集和记录特定的数据/信息。在这方面，我们请您考虑自愿提供下述信息。请注意，这些信息将不用于做出任何雇佣决定，我们会对此保密且不会体现在您的求职申请中。提交此信息是自愿的，拒绝提供此信息不会为您带来任何不良后果。

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    Johnson Controls，Inc.是一家政府承包商，受《1974 年越战时期退伍军人再调整援助法案》约束，该法案经《2002 年退伍军人就业法案》38 U.S.C.4212（“VEVRAA”）修订，要求政府承包商采取平权措施雇佣和晋升：(1) 伤残退伍军人；(2) 新近离开部队的退伍军人；(3) 现役战时或战役勋章退伍军人；(4) 武装部队服役勋章退伍军人。这些分类的定义如下：

    • A "disabled veteran" is one of the following:
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    • An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    如果您认为您属于上述任何一类受保护的退伍军人，请勾选下面相应的方框。作为受 VEVRAA 约束的政府承包商，我们需要获取这些信息，以衡量我们根据 VEVRAA 要求来积极开展招聘工作的成效。

    Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended.

    您提交的信息将被保密，但这些情况除外：(i) 可向主管和经理告知有关伤残退伍军人工作或职责的限制，以及必要的调整；(ii) 如果您有可能需要紧急治疗的情况，可在适当的时间及适当的程度告知急救及安全人员；和 (iii)

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    Johnson Controls，Inc.遵守 41 CFR 60-300.5(a) 的要求。该条例要求范围内的承包商采取平权行动，以雇用和晋升合格的受保护退伍军人。

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