What you will do   

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.  

How you will do it 

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently 
• Action/respond to both internal / external customer emails 
• Answer all incoming calls promptly and effectively in an efficient and professional manner 
• Follow through and take ownership on all queries where possible 

• Work unsupervised and maintain professionalism 
• Contribute to well-staff and a safe and healthy workplace through: 
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’. 
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising. 
• Role model our Transformation Code of Conduct (CoC) 

What we look for 

• Knowledge of the security or technology industry. 
• You will be energetic, enthusiastic yet considered and calm under pressure. 
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success. 

• You are able to work well in a team environment. 
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) 
• You get things done - you are analytical, organized, and manage competing priorities with ease. 
• Experience within the SOC environment. (preferred) 
• Security, military, law enforcement, or emergency services experience. (preferred) 

Other Requirements: 

• Must be able to work 1st shift ,2nd or 3rd shift
• Must be able and willing to work in person at the SOC – located in Redmond. 
• U.S. citizen or legal right to work in the U.S. 
• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine. 

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers