GSOC Operator III 

What you will do:  
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security
messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization
that covers hundreds of locations, and over 100,000 people in more than 100 countries. 
 
How you will do it: 
• Respond to all access controls alarms, events and answer incoming calls regarding
the customer alarms quickly and efficiently 
• Action / respond to both internal / external customer emails 
• Answer all incoming calls promptly and effectively in an efficient and professional
manner 
• Follow through and take ownership on all inquiries where possible 
• Work unsupervised and maintain professionalism 
• Contribute to well-staff and a safe and healthy workplace through: 
o Ensuring awareness and understanding of and compliance with standard
operating procedures in respect of emergency and evacuation procedures,
security, accident and incident reporting, hazard reporting and ‘self-reporting’. 
o Take all practical steps to ensure your own health and safety at work, and the
safety of others in the workplace e.g. micro pausing, stretching, exercising. 
o Role model our Transformation Code of Conduct (CoC)

What we look for: 
• Knowledge of the security industry. 
• You will be energetic, enthusiastic yet considered and calm under pressure. 
• You are able to speak up and be heard, you are driven, and ready to really make your
mark on a global scale, thriving on success. 
• You are able to work well in a team environment. 
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) 
• You get things done - you are analytical, organized, and manage competing priorities
with ease. 
• Experience within the GSOC environment. (preferred) 
• Security, military, law enforcement, or emergency services experience. (optional)
 
Other Requirements: 
• Must be able to work in shifts 
• Must be able and willing to work in person at the GSOC – located in Hyderabad. 
• Where legally permissible, if hired, candidate is required to be fully vaccinated
against Covid-19 no later than his / her start date, unless candidate has a valid
medical condition or sincerely held religious belief precluding him / her from
receiving the vaccine.