What will you do

You will act as the IREF Technical Instructor supporting for the delivery of the training on IREF systems and products supporting our Field Technicians & Commercial Teams, for the fast-paced Johnson Controls group.  On this role you will build training materials, as well as present in-person and online training, supporting multiple audiences across Europe.

​You will have the opportunity to partner with the business to support the recruitment & retention of technicians, with diverse backgrounds & experiences, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.

How will you do it

• Work with the business to understand the needs of new hires and in-role technicians & commercial teams

• Develop key learning content & curricula, for multiple audiences

• Build & deliver hands-on training based on factory support etc,

• Serve as a GO TO & dedicated support for the IREF business

• Travel to branches, customers sites as needed

• Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders

• Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)

• Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings

• Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment

What we look for

Required

• Proven experience in delivering professional training within an industry setting, with a strong preference for expertise in IREF (Industrial Refrigeration and Energy Efficiency Framework) and HVAC (Heating, Ventilation, and Air Conditioning) domains.
• Fluency in English
• Proficiency in French or Dutch is required—ideally both.
• Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders.
• Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.
• Strong writing and communication skills to clearly articulate processes and requirements
• Excellent influencing skills with all levels of the organisation, and practiced in change management across a complex, multicultural environment
• Detail oriented-approach: realizes the importance of details in leading to impactful outcomes
• Willingness to travel up to 30%, primarily across South-West Europ

Preferred

• Field experience, working with IREF & Heat Pumps, HVAC, business, products & systems, knowledge of ammonia, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
• Familiarity with ammonia systems to effectively manage relevant technical aspects or familiarity with heat pumps
• Field Experience working as a technician, engineer, sales engineer, install, service (experience with Sabroe and/or York product)
• Knowledge of Hydro carbons & CO2 and Refrigerants
• Change management: experience supporting teams to embrace new products, ways of working, systems, in a changing environment
• Project Management experience to support program management, scheduling, communications, delivery
• Previous training experience supporting field teams
• Experience working in a multinational organisation.
• Knowledge and understanding of our products or related industries

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