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    What Johnson Controls offers

    • Attractive salary package, bonus, optional benefits program, and health insurance

    • Join a company with a history that started more than 130 years ago

    • Be part of the green, energy-efficient cooling and heat pump industry

    • Flexible working hours

    • Paid Vacation, Holiday's, Sick Time, etc.

    • Opportunities for continuing education and various career paths (including 5,000 e-learning programs)

    • Maternity/paternity benefits

    What you will do

    Johnson Controls is seeking a dynamic and forward-thinking Director of Product Technical Support – HVAC/R to lead a high-impact team of product specialists headquartered at our state-of-the-art Advanced Development and Engineering Center in New Freedom, PA, along with a network of virtual teams.

    In this pivotal leadership role, you will help shape the vision and long-term strategy for Product Technical Support—partnering closely with HVAC/R leadership and the global field organization to deliver exceptional product performance and reliability. You’ll be at the forefront of driving product reliability and continuous improvement, influencing both existing and next-generation products. Your team will tackle real-world challenges, delivering expert technical support, root cause analysis, corrective actions, and quality management—while also playing a key role in new product development, reliability engineering, and field trials.

    This role offers the opportunity to make a visible, lasting impact on products trusted by customers around the world—while building and mentoring a strong, technically driven organization.

    Join a global organization that invests deeply in developing its leaders. At Johnson Controls, you’ll be empowered to both benefit from and contribute to a strong leadership network—working alongside the best in refrigeration and heat pump technology, with limitless opportunities to grow!

    Location: This is an onsite role based in New Freedom, PA. Candidates must be within commuting distance or open to relocation. Johnson Controls offers competitive relocation packages to support your move.

    How you will do it

    • Manages, directly or indirectly, teams of employees globally that are dedicated to Technical Support for the HVAC business.

    • Leverage and collaboration with the wider global PTS organization to achieve higher customer satisfaction while managing JCI risk.

    • Deploys, implements, monitors and communicates the processes, strategies and standards to Technical Support teams to ensure they are globally integrated.

    • Manage and organize cadence of communications with the field organization, transparently communicate KPI’s, initiatives and bring voice of the customer to the discussion.

    • Provides leadership and direction on product quality problems minimizing customer impact, managing financial liability for JCI, ensuring robust corrective action and providing senior leadership awareness of significant issues.

    • Participates and leads presales support for HVACR ensuring JCI is positioned to maximize market opportunity with minimal risk and maximum margin potential.

    • Work with regional field teams to evaluate regional business needs and develop their organizations to support HVACR product offerings both now and in support of future product offerings including formalized training programs, field deployment of our technical experts and

    • Promote team engagement in product development process to provide voice of the customer and voice of service during the development process.

    • Leads team for customer technical presentations and training, assists with customer complaint resolution.

    • Plans, organizes, staffs and build teams to meet the business objectives.  Develop employees through implementation of their personal development plans, goal setting and timely performance reviews.  Develop metrics to ensure proper training and appropriate personnel certifications are being accomplished.

    • Takes a lead role in managing and participating in critical customer problem resolution, including internal corrective actions for all functions within JCI

    • Provides product development support by managing field trials and providing feedback on product development

    • Develop content for formalized training programs for field service personnel and contractors & provide support for the majority of York’s service and operator product training

    • Manages Warranty Return Center to assure fast and accurate root cause analysis of field defects

    • Support Supply chain in pursuit of recovery efforts and product warranty coverage

    • Leads Knowledge management in providing content and documentation to support field service training and self learning tools.

    What you will need
    Required

    • Experience with product design and/ or design for service

    • BS in Mechanical Engineering or other engineering field

    • Travel requirement of 10 to 25%.

    • Must have demonstrated team building, and leadership experience.

    HIRING SALARY RANGE: $150,000 - 200,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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    I confirm that I am submitting this electronic application on my own behalf, and not on behalf of any other person, and that the information contained in this application is my own personal information. I hereby affirm that the information provided during the application process and any accompanying documents attached including my resume/CV or provided during any discussion or interviews, are true and complete to the best of my knowledge. To the extent permitted by applicable local law, I authorize Johnson Controls and its affiliates, subsidiaries and operating segments (collectively, the Company) to investigate all statements in this application and accompanying documents and to secure any necessary information from all my employers, references, and educational institutions.

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    Johnson Controls would also like to consider you for additional and future job openings, and we may use AI to help with this process. These AI tools help us understand how your candidate information matches the requirements of future job openings (using the same process as described above). Johnson Controls recruiters may use these insights to help them decide whether to reach out to you to regarding a future job opening. If you are located in the United Kingdom or European Union, the use of the AI insights is necessary for Johnson Controls’ legitimate interests to provide a streamlined and efficient recruitment process, and to consider you for future roles. Please note, the use of AI insights is just one of the tools and one of many factors our recruiters use to help evaluate candidates for upcoming roles.

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