Customer Support Coordinator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

As a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Handling admin tasks and maintaining accurate records
• Coordinating communication with internal and external teams
• Supporting internal processes and contributing to team activities
• Promoting our brand and providing accurate product info
• Assisting with ad hoc tasks and suggesting process improvements
• Managing schedules, rescheduling work, and supporting service managers
• Using portals and tools to help meet team KPIs

🎁 What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

✔ Customer-first mindset and strong communication skills
✔ Organised, adaptable, and calm under pressure
✔ Tech-savvy and able to multitask
✔ Able to manage workloads and meet KPIs

Preferred Skills:

🔹 Experience in the security industry
🔹 Planning/scheduling experience or GANT-based tools

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

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