Credit Card Analyst

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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Role description :-
 

Provide customer satisfaction through timely card application processing, coordination with IBC T&E team, payments team to resolve incorrect charges, payment issues and delinquency.

2-year degree and 2 years suggested minimum experience, or equivalent combination of education and experience.

Assist in the daily operations of the credit card program which includes:

• Set up new card members.
• Cancel cards of terminated employees
• Maintain credit status of cardholders.
• Analyze cardholder reports for policy noncompliance and delinquency.
• Communicate cardholder noncompliance to management.
• Resolve customer service issues related to cardholder issues such as cancellation, suspension.
• Resolve customer service issues related to the use of cards in the automated expense management program.

Participate in credit card related enhancement projects, from both the bank and JCI Procurement. Manage program and project related task prioritization and completion within agreed upon timeline.

Perform other related duties as requested and special projects as assigned.

Strong written and verbal communication skills

Strong customer service skills and ability to interact with all levels of the company.

Ability to work independently.

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.