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Telesales Advisor
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Manchester-United Kingdom
Competitive Salary & Commission: Attractive remuneration package with performance-based incentives.
Paid Holidays and Sick Pay: Comprehensive leave policies.
Comprehensive Benefits Package: Including a pension plan with up to 7% matched contributions, life assurance, employee assistance programs, referral schemes, employee discounts with high street brands, cycle-to-work schemes, and discounts on Johnson Controls security products.
Extensive Training Opportunities: Access to extensive product training and cross-training resources to enhance your skills.
Collaborative Team Environment: Work in a supportive and encouraging team atmosphere.
Career Development: Opportunities for advancement through various career ladders, including Customer Service pathways.
Access to Business Resource Groups: Engage with diverse groups within the company.
Training on Company Values: Get acquainted with our core values to align your work with our mission.
IT Equipment Provided: All necessary tools and technology to perform your duties effectively.
Sales Consultation: Engage with domestic customers via phone to understand their home security needs and provide tailored recommendations.
Promote Brand Awareness: Advocate for our brand to all customers and prospective customers to enhance market presence.
Product Knowledge: Provide accurate information regarding our products, policies, and procedures to customers.
Lead Processing: Undertake all administrative tasks associated with processing leads and opportunities using Salesforce.
Relationship Building: Develop and maintain strong relationships with both internal teams and external partners to facilitate a seamless customer experience.
Performance Targets: Work towards achieving predefined performance targets and Key Performance Indicators (KPIs) set by the management.
Computer Literacy: Proficient in using Outlook, Word, Excel, and internal systems (training will be provided).
Customer Service Skills: Exceptional ability to deliver a customer-first experience.
Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively.
Teamwork: Ability to collaborate within a team while managing individual workload effectively.
Target Orientation: Capable of working to targets and meeting KPIs set by the organization.
New Business Telesales experience is required with a proven track record, thorough product and system training will be provided.
Manchester – Tyco Park | 🕒 Full-Time
Job Overview
As a New Business Advisor in our Inside Sales team, you will play a crucial role in maximising sales opportunities of our market-leading security systems to New residential customers. This position requires a proactive, consultative approach with potential customers about their home security needs, protecting their homes, loved ones and valuables.
What We Offer
Key Responsibilities
Qualifications and Skills
Essential Skills:
Desirable Experience:
If you possess the skills and attributes outlined above and are excited about the opportunity to grow with us, we encourage you to apply. We look forward to hearing from you!
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