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Service Operations Excellence Manager, Controls (EMEA)
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Neuhausen-Switzerland
- Drive key service KPIs across the region, including backlog health, backlog‑to‑revenue conversion, billing timeliness, POC accuracy, cash collection and overall service profitability.
- Establish strong performance routines with country leaders and ensure continuous improvement.
- Standardize the O2C process across EMEA to shorten cycle times from order intake to cash.
- Partner with Finance to improve revenue recognition and eliminate inefficiencies.
- Develop and deploy unified Service Operating Procedures.
- Improve field productivity by simplifying processes and ensuring best‑practice adoption.
- Strengthen execution quality, improve on‑time delivery, reduce delays and margin erosion.
- Increase visibility into risks and implement corrective actions across teams.
- Build unified KPI dashboards and consistent reporting standards.
- Leverage digital tools, including Salesforce and AI‑driven insights, to support decision making.
- Lead Lean, Kaizen and other structured improvement initiatives.
- Drive transformation across Service, Sales, Finance and Operations.
- Promote a culture of accountability, ownership and operational excellence.
- Bachelor’s degree in Engineering or a related field.
- 8–12 years of experience in service operations, project management, or operational excellence.
- Track record of improving performance across multiple countries or regions.
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery.
- Experience in industrial, building technologies, HVAC or controls environments is an advantage.
- Familiarity with Lean, Kaizen or Six Sigma methodologies.
- Proficiency with CRM/ERP tools, ideally Salesforce.
- Excellent communication, stakeholder management and influencing skills.
- Ability to operate effectively in a matrix environment.
- A high‑impact regional role with visibility across the EMEA leadership structure.
- Opportunity to shape how a global leader executes service operations.
- Collaboration across diverse markets and business functions.
- A culture that values innovation, ownership and continuous improvement.
- Career development within one of the world’s leading technology companies.
Are you a process‑driven leader with a passion for operational excellence? Do you thrive in complex, international environments where you can make a real impact? Join Johnson Controls and take a key role in transforming operational performance across our Controls Service business in the EMEA region.
This is a high‑visibility role that will influence how we deliver service, manage operations, and create value for customers across multiple countries.
What You Will Lead
Service Operational Performance
Order‑to‑Cash (O2C) Excellence
Standard Work and SOP Implementation
Backlog and Project Execution Discipline
Data, Analytics and Digital Enablement
Continuous Improvement and Change Leadership
Your Profile
What We Offer
Ready to Make a Regional Impact?
If you’re ready to drive operational excellence at scale and elevate service performance across EMEA, we want to hear from you.
Apply now in English and help shape the future of service operations at Johnson Controls.
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