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Program Coordinator
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San Jose-Costa Rica
Coordinate and manage hand-off’s and track the work between the design teams, application engineers, and off shore resources (in order to meet customer expectations).
Coordinate and work with engineering teams to ensure project bill of materials and designs follow documented customer standards.
Review/submit initial system design to customer and monitor design approval process Salesforce account creation is required for domestic customer projects.
The projects require creation of initial pricing sheet leveraging standardized global pricing (when applicable) and coordination with JCI regional/country contacts for local pricing requirements and completion.
Follow up and review with JCI regional/country contacts to ensure local pricing and equipment additions to align with customer standards.
Finalize and submit proposal according to approved customer format (follow up when needed).
Track and report on all pre-sales activities and milestones to program manager, Strategic Account Manager and customer.
Assist our local teams on technical issues reported for international projects, i.e. troubleshooting for resolution.
Track receipt of customer approvals and purchase orders for all projects.
Reviewing drawings before going out to ensure that they meet customer standards (CAD – REVIT – PDF).
Facilitate/manage field calls from customers and Strategic Account Mangers inquiring about orders, proposals, and installs.
Facilitate conference calls and tracking of projects.
Provide continuous job progress updates to the team and to customer (using internal and external databases).
Track/resolve all post-installation problems. Maintain monthly and weekly reporting Maintain monthly Salesforce reporting Disburse weekly Salesforce reporting.
Bachelor’s degree in industrial, Electrical, Electromechanical or similar engineering fields.
1-2 years sales / project coordinating experience required
Excellent oral and written communication skills, including the ability to effectively communicate with internal/external customers and peers on English and Spanish.
Ability to effectively interact and integrate with internal organization and customer representatives.
Proficiency in MS Office: Excel, Power Point and Excel.
PMP certifications or similar.
Proficiency in Smartsheet and SalesForce.
Understand how to read a construction layout on PDF or CAD.
Knowledge in Security systems (Access Control, Intrusion Detection, Video Surveillance).
Effective contracting.
Attractive benefits.
Development and growth possibilities.
What will you do?
Responsible for coordinating high volume, time sensitive, and critical project functions across the value chain. Target customers are global in nature, thus the role includes exposure to international sales and operations team members.
Main tasks:
Required:
Preferred:
What we offer:
