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HVACR Service Operation Team Leader - Central & South Italy
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Roma-IT
Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration.
Responsible for leading field service technicians across Central-South Italy to ensure best in class customer experience
Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals
Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided
Drive talent development through active support
Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations
Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers
Monitor field service work and vacation planning, ensure that internal processes are followed
Reports competitors and trends central to the growth strategy for the service business
KPI Operations; drive the team to operational excellence.
Minimum 6 years successful field service experience in HVAC systems: repairs, on-site maintenance
Bachelor’s degree or equivalent in engineering
Previous successful experience in a supervisory / team leader role with team building skills
Proven interpersonal, team, strategic thinking and analytical skills
Assertive personality with a strong bias for action, results orientated, innovative, tackling tough problems with firm deadlines
Fluent in Italian, with a very good knowledge of English reading, writing and presentation skills
Sales acumen, hands on, can-do mindset
Proficient in Excel, Word, Notes.
What you will do
Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.
How you will do it
What we look for
Location: Rome
Our benefits
We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities that will stretch your abilities and channel your talents.
If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. If your application is selected, our central talent acquisition team will inform you to arrange a telephone interview.
Who we are
Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.
