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Fire Service Technician
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Livermore-United States of America
Competitive salary
Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle (as applicable), Tools, and Equipment to complete all jobs
Providing Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Responsible for contacting customer representative and ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned.
This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Position involves the programming of fire alarm, security, and access control system panels.
Experience CCTV and IT and IP networks a plus.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
On call and after hours work required on occasion at customer need.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
High School Diploma or equivalent
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and always follow safety guidelines and procedures
Possess a valid driver’s license and driving record that meets company requirements.
Retain any licenses that are required by National, State and Local codes.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
NICET I certification
NICET Level II certification strongly preferred.
Fire Service Technician V
*SIGN ON BONUSES OFFERED* (as applicable)
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
What you will do
How you will do it
What we look for
Required
Preferred
HIRING HOURLY RANGE: $32.60-$42.84 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
