-
Customer Service Representative
-
Largo-United States of America
- Receive and process routine customer orders with accuracy and attention to detail.
- Respond to inquiries and complaints professionally while ensuring timely resolution.
- Maintain ongoing communication and relationships with assigned customers and sales staff.
- Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
- Monitor order status, communicate updates, and proactively address potential delays or issues.
- Serve as the communication link between customers, operations, production, and sales teams.
- Document all customer interactions according to Johnson Controls standards.
- Support continuous improvement activities in order management and customer experience.
- Associate degree or an equivalent combination of education and experience.
- Minimum of 2 years of customer service, order management, or related experience.
- Strong communication skills with the ability to build relationships across teams and with customers.
- Ability to manage competing priorities in a fast‑paced manufacturing or operations environment.
- Proficiency in MS Office and ability to learn internal order systems quickly.
- Experience supporting manufacturing, operations, or supply chain environments.
- Familiarity with product configuration, scheduling, or order life‑cycle processes.
- Demonstrated ability to remain calm and solution‑focused when supporting customer escalations.
Customer Service Representative I – Largo
What you will do
As a Customer Service Representative I, you will play a critical role within our Order Management Team, serving as the primary connection point between our customers, internal partners, and factory operations. You will be responsible for receiving and processing routine customer orders, inquiries, and complaints, ensuring accuracy and timely follow‑through. Your work directly supports Largo’s operational excellence, enabling our production team to meet aggressive deadlines and maintain exceptional service levels.
This frontline role is essential to keeping our factory operating efficiently and ensuring every customer receives a best‑in‑class experience.
How you will do it
What we look for
Required Qualifications
Preferred Qualifications
Who we are
At Johnson Controls, we transform the environments where people live, work, learn, and play. As part of our Largo team, you will contribute directly to the operational excellence that enables us to deliver high‑quality products and exceptional service to our customers every day.
HIRING HOURLY RANGE: $17-23. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
