What you will do 
Johnson Controls is hiring! We are seeking a Chiller Product Technical Support Engineer to provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams. You will also be supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories. This is a remote opportunity for candidates based in the US.

80% of your time you will provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams you are assigned to. 20% of your time is supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories.

How you will do it

• Accountable to create and maintain technical literature, service bulletins, and service letters, for both NPI programs and existing platforms.

• Drive product reliability through the Continuous Improvement Process for both existing products and new products NPI being introduced. 

• Product Technical Support Subject Matter Experts provide technical support and interact with quality management and engineering to improve overall life cycle cost.  

• The specialist should be able to assist or create test plans to prove out new and existing product equipment offerings. 

• Maintains effectiveness when experiencing changes in work 80 / 20 responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.

• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.

• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.

• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.

What we look for 
Required

• Bachelor’s degree in Engineering or equivalent experience

• 5+ years’ experience with creating technical literature/documents and providing product technical support to customers and internal employees via email, phone and/or TEAMS

• Be able to analyze and solve complex product system problems

• Knowledge of controls, control panels, system wiring, and instrumentation

• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail Able to write techncal documents and literature

• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Preferred

• Programmable Logic Control (PLC) knowledge  

HIRING SALARY RANGE: $110,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us